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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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The Insurance Emporium Pet Insurance reviews (5994)

Great insurance provider

Great, easy cover.... well written, clear and transparent. Good renewal prices when they come through, very competitive.. hence my renewals for the last couple of years Reviewed on: 20th August 2024

Good customer service

Good customer service Which is helpful and supportive, especially one year when I had to make a claim. reminders for premium annually via email which is good too. Reasonable premium. Reviewed on: 20th August 2024

Good policy and paid when needed

Easy to purchase and understood the policy.. Luckily I've only needed to claim once and this was done via the vet with no issue. I've had no direct dealing with customer service so can't comment on that element Reviewed on: 20th August 2024

Very fair costs, excellent customer service.

Very fair costs, excellent customer service. Very reliable and have always paid claims promptly. Reviewed on: 20th August 2024

Great Claims Service from The Insurance Emporium

The Insurance Emporium handles our claims effeciently and without bother. Reviewed on: 20th August 2024

Hassle free!

All claims were dealt easy and without a hassle, any issues resolved quickly. Excellent cover for my needs and great value for the price. Claimed few times over last few years and never had an problem with the claim Reviewed on: 20th August 2024

Easy to claim, good communication, good value for...

Easy to claim, good communication, good value for money. I got two dogs with them for over 5 years Reviewed on: 20th August 2024

Fantastic

Whenever I've had to call through to customer services they've always been quick, professional and helpful. They explain things fully and cover every concern I've had. The value for money is great and I can't fault them. I've been with them for years and wouldn't consider going elsewhere. Reviewed on: 20th August 2024

Great insurance providers

Have always paid out and assisted me when needed. Easy to claim and the portal is good to use. Reviewed on: 20th August 2024

Good customer service - expensive excess

The customer service has been great when I had to make a claim for my horse. However, the additional 16% excess charge makes the overall excess very expensive. These weren’t the terms I originally signed up to but for future renewals they added this charge. Reviewed on: 20th August 2024

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