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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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The Insurance Emporium Pet Insurance reviews (5994)

Great experience and service

Whenever I have had an issue, they have been incredibly helpful. They explain exactly what is and isn’t covered and are fair throughout Reviewed on: 20th August 2024

Reasonable priced pet insurance and doesn’t go up to...

Reasonable priced pet insurance and doesn’t go up too much each year Reviewed on: 20th August 2024

helpful and quick to respond.

Always helpful and quick to respond. Pays out claims very quickly with no fuss, couldn’t fault them. Reviewed on: 20th August 2024

These are the champs

They are great, I’ve claimed a lot of times and never have a problem, they even pay the vet direct so I don’t have to pay and claim back. Very helpful when you call them. They have never tried to shy away from a claim. You can’t go wrong. Reviewed on: 20th August 2024

Great service

We’ve had to claim for 2 pets, and both were dealt with really quickly and simply. Great service. Reviewed on: 20th August 2024

I have been with The Insurance Emporium for many yea...

I have been with The Insurance Emporium for many years and have always found them easy to get through to to speak to a real assistant as opposed to virtual.They are always friendly and helpful. Reviewed on: 20th August 2024

Vet put in a claim for us, as my dog was receiving L...

Vet put in a claim for us, as my dog was receiving Librella injections, I didn’t know I could claim for these. Came back quickly and have settled this week. Reviewed on: 20th August 2024

Just signed up for their pet insurance on recommenda...

Just signed up for their pet insurance on recommendation from a family member. All good so far Reviewed on: 20th August 2024

Very friendly and easy process to follow when making...

Very friendly and easy process to follow when making a claim Reviewed on: 20th August 2024

Bella my Goldie

When my dog, Bella, was ill my claim was dealt with swiftly and with compassion. The customer service I received was wonderful. Phone calls were answered quickly and everything was explained in detail, and simply! I felt supported at all times during a very difficult time. Reviewed on: 20th August 2024

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