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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5993 reviews)

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4.84

Based on 5,993 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Great experience and service

Whenever I have had an issue, they have been incredibly helpful. They explain exactly what is and isn’t covered and are fair throughout Reviewed on: 20th August 2024

Reasonable priced pet insurance and doesn’t go up to...

Reasonable priced pet insurance and doesn’t go up too much each year Reviewed on: 20th August 2024

helpful and quick to respond.

Always helpful and quick to respond. Pays out claims very quickly with no fuss, couldn’t fault them. Reviewed on: 20th August 2024

These are the champs

They are great, I’ve claimed a lot of times and never have a problem, they even pay the vet direct so I don’t have to pay and claim back. Very helpful when you call them. They have never tried to shy away from a claim. You can’t go wrong. Reviewed on: 20th August 2024

Great service

We’ve had to claim for 2 pets, and both were dealt with really quickly and simply. Great service. Reviewed on: 20th August 2024

I have been with The Insurance Emporium for many yea...

I have been with The Insurance Emporium for many years and have always found them easy to get through to to speak to a real assistant as opposed to virtual.They are always friendly and helpful. Reviewed on: 20th August 2024

Vet put in a claim for us, as my dog was receiving L...

Vet put in a claim for us, as my dog was receiving Librella injections, I didn’t know I could claim for these. Came back quickly and have settled this week. Reviewed on: 20th August 2024

Just signed up for their pet insurance on recommenda...

Just signed up for their pet insurance on recommendation from a family member. All good so far Reviewed on: 20th August 2024

Very friendly and easy process to follow when making...

Very friendly and easy process to follow when making a claim Reviewed on: 20th August 2024

Bella my Goldie

When my dog, Bella, was ill my claim was dealt with swiftly and with compassion. The customer service I received was wonderful. Phone calls were answered quickly and everything was explained in detail, and simply! I felt supported at all times during a very difficult time. Reviewed on: 20th August 2024

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