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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

So easy to set up!

Price was a lot better than from my previous insurer for a better level of cover. Great communication and really easy to set up! Reviewed on: 6th September 2023

Pet claim

After having a pet who was unwell over a weekend. The vets made the claim to the Insurance Emporium and within a few days the amount I could claim was paid direct to the vet. I was advised as soon as the company received the claim and they kept me informed of progress. Excellent service Reviewed on: 6th September 2023

Nice and simple quote and very good price

All done online..I did make a phone call with regard to excess. This was answered successfully. Reviewed on: 6th September 2023

Very slow response to a straight forward claim

This claim took 6 months to settle. Very slow response and often no reply or response from yourselves Reviewed on: 6th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your comments. Having looked at the details of your recent claim, we can see that we needed to request further information regarding your horse, including a vetting certificate. Without these requested items, we were unable to proceed with the assessment of your claim. Following receipt of the requested information, we needed your Vets to clarify some of the invoices. Once clarification was provided a settlement was duly raised. We are sorry if the claim took longer than was expected however we did email at regular intervals to confirm what was needed to proceed with your claim. Kind regards, Kirsty The Insurance Emporium Response date: 8th September 2023

Good customer service

Very helpful when l had to speak to member of the customer service team Reviewed on: 6th September 2023

Dog paw (abcess)

Took Reggie to the vet for consultation so informed Emporium. From then on the claim details were dealt by Emporium and the vet which was great at a stressful time. No issues with claim and receiving payment afterwards. Excellent ! Reviewed on: 6th September 2023

Good and fast

We had made a claim, it was resolved very quickly with no issues. Reviewed on: 6th September 2023

Trusted pet cover!

We were unfortunate in experiencing a number of health problems in a new family pet shortly after they came to us. The Insurance Emporium have delivered excellent cover, genuine customer service and timely payout for vets fees as promised. Would absolutely recommend! Reviewed on: 6th September 2023

Professional, speedy response

Very professional company who have dealt with my pet claim efficiently. Dealing with the financial side of things while your pet is ill is hard so knowing that everything is dealt with gives you time to be with your pet Reviewed on: 5th September 2023

Easy and stress free

My girl Luna became very poorly so we rushed her to vet…. After all the investigation and treatment our finial bill was around £1500 we new we had insurance but you always worry there will be a loop hole and it’s doesn’t pay out. Well they did and it was very easy from start to finish. No hidden small print. We paid the excess and 5% of the bill as per our policy. Was very happy with the service. Thank you Reviewed on: 5th September 2023

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