Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5996)

Nice and simple quote and very good price

All done online..I did make a phone call with regard to excess. This was answered successfully. Reviewed on: 6th September 2023

Very slow response to a straight forward claim

This claim took 6 months to settle. Very slow response and often no reply or response from yourselves Reviewed on: 6th September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your comments. Having looked at the details of your recent claim, we can see that we needed to request further information regarding your horse, including a vetting certificate. Without these requested items, we were unable to proceed with the assessment of your claim. Following receipt of the requested information, we needed your Vets to clarify some of the invoices. Once clarification was provided a settlement was duly raised. We are sorry if the claim took longer than was expected however we did email at regular intervals to confirm what was needed to proceed with your claim. Kind regards, Kirsty The Insurance Emporium Response date: 8th September 2023

Good customer service

Very helpful when l had to speak to member of the customer service team Reviewed on: 6th September 2023

Dog paw (abcess)

Took Reggie to the vet for consultation so informed Emporium. From then on the claim details were dealt by Emporium and the vet which was great at a stressful time. No issues with claim and receiving payment afterwards. Excellent ! Reviewed on: 6th September 2023

Good and fast

We had made a claim, it was resolved very quickly with no issues. Reviewed on: 6th September 2023

Trusted pet cover!

We were unfortunate in experiencing a number of health problems in a new family pet shortly after they came to us. The Insurance Emporium have delivered excellent cover, genuine customer service and timely payout for vets fees as promised. Would absolutely recommend! Reviewed on: 6th September 2023

Professional, speedy response

Very professional company who have dealt with my pet claim efficiently. Dealing with the financial side of things while your pet is ill is hard so knowing that everything is dealt with gives you time to be with your pet Reviewed on: 5th September 2023

Easy and stress free

My girl Luna became very poorly so we rushed her to vet…. After all the investigation and treatment our finial bill was around £1500 we new we had insurance but you always worry there will be a loop hole and it’s doesn’t pay out. Well they did and it was very easy from start to finish. No hidden small print. We paid the excess and 5% of the bill as per our policy. Was very happy with the service. Thank you Reviewed on: 5th September 2023

Really happy with Insurance Emporium

I am really happy with the customer service and the Pet Insurance provided by the Insurance Emporium. I have claimed in the past for my dog with no problem and I have not seen a massive hike in the premiums five years on. The online system works well too. Reviewed on: 5th September 2023

Instance Emporium Claims

Insurance Emporium are reliable and provide an easy and quick claims service. Reviewed on: 5th September 2023

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Allianz 1.92 from 8 reviews
Pet Insurance
from Petgevity 4.47 from 274 reviews
Pet insurance
from Petplan 4.86 from 2342 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.92 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub