Write a review

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.85 (5996 reviews)

View other The Insurance Emporium products

4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

OK but vet suspicious of company as they are slow payer

My three year old cat got run over and amongst other injuries had his jaw broken and had some vision problems. The local vet tried to patch him up, but realised it was too serious for them and reccomened that we have him seen by a specialist vet hospital. Luckily I had paid for a reasonably high level of annual cover ('Palladium Level' I think), as in the end, most of it got used up. On the plus side, The Insurance Emporium paid out for pretty much the whole amount I was claiming (they rejected one or two trivial things), and they paid me within a few weeks. On the minus side, the specialist said that since The Insurance Emporium was involved, they needed me to pay them up front, and claim back from The Insurance Emporium, as they said they had had problems getting prompt payment from them in the past. The bill was something like 4000 quid, so not something most people can just hand over and hope to be paid later, on the other hand, as I said, they did pay within a couple of weeks, and they did pay almost all of it. Reviewed on: 16th September 2024

Very easy to navigate website, competitive prices &...

Very easy to navigate website, competitive prices & helpful staff. Reviewed on: 11th October 2024

Horse insurance claim made was settled without hassl...

Horse insurance claim made was settled without hassle within days. Reviewed on: 9th October 2024

Great price

Great price insurance. Documents sent quickly. Very efficient Reviewed on: 8th October 2024

All new to this but was easy to set up and get my do...

All new to this but was easy to set up and get my documents for Ruby Reviewed on: 7th October 2024

Reasonable premiums and easy of insuring my pet cat.

Reasonable premiums and easy of insuring my pet cat. Reviewed on: 4th October 2024

Easy to set up online,

Easy to set up online, excellent value for money Reviewed on: 4th October 2024

Best price for the cover I've chosen.

Best price for the cover I've chosen. I liked that they had multiple policies to suit all. They delivered the documents and checks within the time frame they said. Straight forward. Fingers crossed I don't need to claim but if I do, I feel confident in this company that all would be OK. Reviewed on: 4th October 2024

easy to deal with good price ***********************...

easy to deal with good price ********************************************************************************************************************************************************************************************* Reviewed on: 4th October 2024

Team were helpful when I finally got through but did...

Team were helpful when I finally got through but did have to wait 15 mins hense the 4 stars Reviewed on: 4th October 2024

Excellent pet insurance.

Excellent pet insurance. Quick and easy Reviewed on: 3rd October 2024

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from LV (Liverpool Victoria) 3.42 from 14 reviews
Pet Insurance
from Perfect Pet Insurance 4.72 from 1748 reviews
Pet Insurance
from MiPet Cover 4.77 from 739 reviews

Want to see more from The Insurance Emporium?

Student Insurance
from The Insurance Emporium 5.00 from 8 reviews
Wedding insurance
from The Insurance Emporium 4.94 from 28 reviews
Caravan insurance
from The Insurance Emporium 4.90 from 359 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub