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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fabulous pet insurance

I have all my pets insured with The Insurance Emporium and have had an amazing service from them. The cost is reasonable and quality product. Reviewed on: 3rd September 2023

Great value, great service

Clear summary of benefits, straightforward claim process, reasonable premium renewals for a very old dog. Thank you. Reviewed on: 3rd September 2023

Genuine kind caring company

Good telephone communication from kind caring staff , helpful, when dealing with pet insurance no pressure to take out insurance , but helpful response if you need any help Reviewed on: 3rd September 2023

Comprehensive pet insurance, great service

There are many options for the pet insurance so that you can get exactly the cover that you need. I had to make a claim but the whole process was very straightforward and was completed quickly. I definitely recommend Insurance Emporium! Reviewed on: 3rd September 2023

Easiest Insurance Company To Deal With!!!

Great communication. Very friendly and helpful. I’ve made a few claims and there’s never been any problems with payouts. Also very competitive with their prices, cheapest insurance around. Reviewed on: 3rd September 2023

Not bad

Easy enough to claim but premiums become very high after a year Reviewed on: 3rd September 2023

Simple, hassle-free and friendly service

We recently put in a claim to cover our vet bill for our dog. Cannot fault the service we received from The Insurance Emporium. We received confirmation that they had received our claim almost instantly and it was paid out within a week. I spoke to a friendly staff member as they needed to get payment information from me. As someone who doesn't like dealing with 'life admin' and puts it off - I was really happy and impressed with the service I received. Reviewed on: 3rd September 2023

Excellent pet cover

The Insurance Emporium provides excellent cover and also customer support. Thoroughly recommend them to anyone looking for excellent affordable pet cover. Reviewed on: 3rd September 2023

Pet insurance

Always very helpful in understanding the pet policy and quick to sort the claim out Reviewed on: 3rd September 2023

Excellent service and pet insurance

The insurance Emporium service is better than a first class service easy to talk to they are very helpful and polite. Reviewed on: 3rd September 2023

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