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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Reliable insurance at a fair price

My experience with claims for two different dogs over the years has been very positive, with good outcomes. Reviewed on: 3rd September 2023

Excellent all round service

Staff are very professional and approachable, provided me with all the information I needed to make the correct choice. Premium very competitive and affordable I am confident I have made the right decision with insurance Premium Reviewed on: 3rd September 2023

Fabulous pet insurance

I have all my pets insured with The Insurance Emporium and have had an amazing service from them. The cost is reasonable and quality product. Reviewed on: 3rd September 2023

Great value, great service

Clear summary of benefits, straightforward claim process, reasonable premium renewals for a very old dog. Thank you. Reviewed on: 3rd September 2023

Genuine kind caring company

Good telephone communication from kind caring staff , helpful, when dealing with pet insurance no pressure to take out insurance , but helpful response if you need any help Reviewed on: 3rd September 2023

Comprehensive pet insurance, great service

There are many options for the pet insurance so that you can get exactly the cover that you need. I had to make a claim but the whole process was very straightforward and was completed quickly. I definitely recommend Insurance Emporium! Reviewed on: 3rd September 2023

Easiest Insurance Company To Deal With!!!

Great communication. Very friendly and helpful. I’ve made a few claims and there’s never been any problems with payouts. Also very competitive with their prices, cheapest insurance around. Reviewed on: 3rd September 2023

Not bad

Easy enough to claim but premiums become very high after a year Reviewed on: 3rd September 2023

Simple, hassle-free and friendly service

We recently put in a claim to cover our vet bill for our dog. Cannot fault the service we received from The Insurance Emporium. We received confirmation that they had received our claim almost instantly and it was paid out within a week. I spoke to a friendly staff member as they needed to get payment information from me. As someone who doesn't like dealing with 'life admin' and puts it off - I was really happy and impressed with the service I received. Reviewed on: 3rd September 2023

Excellent pet cover

The Insurance Emporium provides excellent cover and also customer support. Thoroughly recommend them to anyone looking for excellent affordable pet cover. Reviewed on: 3rd September 2023

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