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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Poor rate of return

My dog had to go to out if hours vet. Cost about £850, got about £450 back. Reviewed on: 3rd September 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. any settlement is subject to the terms of cover including limitations; for out of hours fees there is a limitation of £90; this is because such a fee is typically a surcharge for the pet being seen out of typical practice hours. any treatment provided is considered under the vet's fees section of cover. Kind regards, Joe The Insurance Emporium Response date: 4th September 2023

Competitive company

Good customer service and a competitive price for my horse insurance Reviewed on: 3rd September 2023

Competitive rates

Very good company with competitive rates. Customer service is excellent Reviewed on: 3rd September 2023

Best ever

I have had to use these as my dog decided to have a freak accident and slip a disc. Never had any issues with receiving the money through the insurance and put my mind at ease when I had to concentrate on getting my dog better. Reviewed on: 3rd September 2023

Excellent, loyal and reliable company

Went through two cruciate injuries with my American bulldog. The vets were first-class and one a pioneer for the particular procedure my dog needed. He also immediately upon first meeting with my dog identified a chronic skin condition. Highly and hugely recommend The Insurance Emporium, Juliet B Reviewed on: 3rd September 2023

Really good value insurance

Never had any issue with any claims, even dealt with the vets direct for us Reviewed on: 3rd September 2023

Pet Insurance Peace of Mind

Always excellent service and prompt payments, great company to deal with Reviewed on: 3rd September 2023

Just great

Great to know my pet is covered and claims dealt with quickly and effectively. Reviewed on: 3rd September 2023

The Best

Very helpful and easy to deal with when you are just trying to get your dog better Reviewed on: 3rd September 2023

Great product at a great price

The Insurance Emporium is really one of the best pet insurance companies. Paid my claim quickly and with no problems. Reviewed on: 3rd September 2023

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