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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Satisfied customer

I have been a customer of the Insurance Emporium for several years now and would definitely recommend them to friends and family. Reviewed on: 28th August 2023

Good value, easy to access on phone, very polite and helpful

Just had to phone to alter payment details, and alter some information for one of the dogs, done quickly and easily ,luckily not had to claim yet Reviewed on: 28th August 2023

Best Company for pet insurance

This company is the best for pet insurance. They are very helpful, polite and efficient. Making a claim is so simple and easy. I was very impressed. It took all the stress out of claiming. Reviewed on: 28th August 2023

Reasonable cover

Happy with what I know I’m covered for….but won’t know for sure unless I have to claim Reviewed on: 28th August 2023

Care more about money than pets

Appalling service. Its all about the money with these people. If I could give no stars I would. Reviewed on: 28th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your concerns about the service received. If you would like us to investigate further, please contact us at [email protected], and a member of our Customer Experience Team will look into this for you. Kind regards, Joe, The Insurance Emporium Response date: 29th August 2023

Very Helpful and Speedy Service

Quick telephone response to my claim - very helpful and understanding staff - my claim quickly resolved - thank you very much Reviewed on: 28th August 2023

Excellent Service

Reliable insurance company, does what it says it does and always provides an excellent professional service. Reviewed on: 28th August 2023

Pet insurance

It is a reasonably priced and all in one place it is very good with claims and I will be telling family and friends about it Reviewed on: 27th August 2023

No need to look elsewhere

great customer service and competitively priced Reviewed on: 26th August 2023

Good service

Were very efficient, good service and lovely staff, when I had a my dog Tyson. Reviewed on: 26th August 2023

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