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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great company to deal with

Never had an issue. Have had 3 dogs now insured by this company and always have had prompt service when needed to make a claim. Would recommend Reviewed on: 30th August 2023

Not easy to deal with

I made a quote online and it came back as £617, the next day I went to purchase it and the quote refreshed to £660. I called through to customer service, the first agent I spoke to asked me for the quote number I asked where would I find this she said she was not sure then said she would go through the quote over the phone with me so I agreed. There was 30 seconds of silence and I said yeah let’s go through it and she said so do you want to do the quote over the phone, I agreed again and then she asked the same thing again, I hung up as I was not getting anywhere. I called through again and the agent I spoke to said “your horse is a year older over night that’s why it’s gone up” when this was not the case. She asked for the quote reference, I asked where I could find this and she was not sure. She then said on her system my online quote was coming up at £800. She then said she can’t do anything unless I provide her with a quote reference or a screen shot. Long story short your staff could do with a bit of a buzz session on how your online system works. Also the way your pricing works is just beyond me. The whole journey you guys were as useful as a chocolate teapot. Reviewed on: 30th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your concerns about the service received. If you would like us to investigate further, please contact us at [email protected], and a member of our Customer Experience Team will look into this for you. Kind regards, Kirsty The Insurance Emporium Response date: 31st August 2023

Very helpful

Very helpful staff, answered questions carefully and paperwork sent promptly Reviewed on: 30th August 2023

Rip off

Not impressed at all ! After paying an excess fee we find out a percentage excess fee has been introduced so paying 2 excess fees sheer greed ! No other way to describe this company. Reviewed on: 30th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. As with some other insurers, we may introduce a percentage excess as well as the fixed excess, if we deem there to be an increased risk such as a pet getting older for example. This is fairly normal within the pet insurance industry. The excess requirements are detailed within the policy wording which is provided no less than 4 weeks prior to each annual review, This allows policyholders the time to review the terms of cover offered and decide if the policy is still suited to their needs. We note within the policy renewal letter that premiums and excesses can go up or down, and that the relevant sections should be considered. There is no obligation to renew under the terms offered,, a policy can be cancelled at any stage. Kind regards, Kirsty The Insurance Emporium Response date: 31st August 2023

Brilliant company no fuss and fast

My cat had to have eye surgery He was seen on the 10/08 for surgery and they had accepted the claim form from the vets on the 14/08 and paid for the surgery on the 22/08 have been with them for over 5 years and they have been helpful and always friendly by phone or email . And by far the cheapest company for his insurance to as he is nearly 9 Now. Reviewed on: 30th August 2023

Great, quick and efficient

Made the claim via the vets and was settled very quickly - great service and would recommend. Reviewed on: 30th August 2023

Easy to use website

Having two dogs it's difficult repeatedly filling in the forms however with this company it was very easy. And reasonably priced for two dogs Reviewed on: 30th August 2023

great insurers

always friendly and helpful, easy to deal with. would definately reccomend to others Reviewed on: 30th August 2023

Horse insurance

Been with Emporium a few years now, never had to make a claim, but very good service if I’ve ever had to contact them. They also reward loyal customer service. Reviewed on: 29th August 2023

Great service

Can't fault the Insurance Emporium. I've had to claim a number of times for my cat who suffered a broken leg. The customer service was excellent and they paid out on the claim promptly with no hassle. Would definitely recommend. Reviewed on: 29th August 2023

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