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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Very helpful

Very helpful staff, answered questions carefully and paperwork sent promptly Reviewed on: 30th August 2023

Rip off

Not impressed at all ! After paying an excess fee we find out a percentage excess fee has been introduced so paying 2 excess fees sheer greed ! No other way to describe this company. Reviewed on: 30th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your comments. As with some other insurers, we may introduce a percentage excess as well as the fixed excess, if we deem there to be an increased risk such as a pet getting older for example. This is fairly normal within the pet insurance industry. The excess requirements are detailed within the policy wording which is provided no less than 4 weeks prior to each annual review, This allows policyholders the time to review the terms of cover offered and decide if the policy is still suited to their needs. We note within the policy renewal letter that premiums and excesses can go up or down, and that the relevant sections should be considered. There is no obligation to renew under the terms offered,, a policy can be cancelled at any stage. Kind regards, Kirsty The Insurance Emporium Response date: 31st August 2023

Brilliant company no fuss and fast

My cat had to have eye surgery He was seen on the 10/08 for surgery and they had accepted the claim form from the vets on the 14/08 and paid for the surgery on the 22/08 have been with them for over 5 years and they have been helpful and always friendly by phone or email . And by far the cheapest company for his insurance to as he is nearly 9 Now. Reviewed on: 30th August 2023

Great, quick and efficient

Made the claim via the vets and was settled very quickly - great service and would recommend. Reviewed on: 30th August 2023

Easy to use website

Having two dogs it's difficult repeatedly filling in the forms however with this company it was very easy. And reasonably priced for two dogs Reviewed on: 30th August 2023

great insurers

always friendly and helpful, easy to deal with. would definately reccomend to others Reviewed on: 30th August 2023

Horse insurance

Been with Emporium a few years now, never had to make a claim, but very good service if I’ve ever had to contact them. They also reward loyal customer service. Reviewed on: 29th August 2023

Great service

Can't fault the Insurance Emporium. I've had to claim a number of times for my cat who suffered a broken leg. The customer service was excellent and they paid out on the claim promptly with no hassle. Would definitely recommend. Reviewed on: 29th August 2023

Satisfied customer

I have been a customer of the Insurance Emporium for several years now and would definitely recommend them to friends and family. Reviewed on: 28th August 2023

Good value, easy to access on phone, very polite and helpful

Just had to phone to alter payment details, and alter some information for one of the dogs, done quickly and easily ,luckily not had to claim yet Reviewed on: 28th August 2023

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