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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great

Great customer service and competitive cover Reviewed on: 31st August 2023

Peace of mind pet insurance

Excellent customer service. Everything explained well, all staff (that I personally have dealt with) have been patient and courteous. Reviewed on: 31st August 2023

Super Company easy to deal with

Insurance Emporium dealt with my claim swiftly and professionally and have continued to provide excellent customer service Reviewed on: 31st August 2023

Great cover, for a great price

I haven't up to now had to use my horse insurance, but after spending much time comparing insurances, Insurance Emporium came out top. Reviewed on: 31st August 2023

Helpful

When my cat was diagnosed with cancer, you did your best to assist me, making claims and paying out promptly. One thing I would say is its a shame the vets don't deL with you directly, as some of the costs can be a bit hard to find the money for, even for a short time till you pay back. But overall your premiums are very competitive and I would have no hesitation in recommending the insurance emporium to anyone Reviewed on: 31st August 2023

Extremely Efficient

This company are a pleasure to deal with, everything is simple and easy to do online. Reviewed on: 31st August 2023

Peace of mind

My cat Saffron had a sudden accident where she slipped a disc in her back , thank goodness I had pet insurance as the cost of her care would have been too much for me to cover without the Pet Emporium who were extremely helpful and caring Reviewed on: 31st August 2023

Pet insurance

The Insurance Emporium has really been so helpful, when I’ve needed to claim it’s so good to actually speak to customer service, they are friendly, knowledgable and so easy to have conversations with. Really appreciate this company Reviewed on: 31st August 2023

Great company to deal with

Never had an issue. Have had 3 dogs now insured by this company and always have had prompt service when needed to make a claim. Would recommend Reviewed on: 30th August 2023

Not easy to deal with

I made a quote online and it came back as £617, the next day I went to purchase it and the quote refreshed to £660. I called through to customer service, the first agent I spoke to asked me for the quote number I asked where would I find this she said she was not sure then said she would go through the quote over the phone with me so I agreed. There was 30 seconds of silence and I said yeah let’s go through it and she said so do you want to do the quote over the phone, I agreed again and then she asked the same thing again, I hung up as I was not getting anywhere. I called through again and the agent I spoke to said “your horse is a year older over night that’s why it’s gone up” when this was not the case. She asked for the quote reference, I asked where I could find this and she was not sure. She then said on her system my online quote was coming up at £800. She then said she can’t do anything unless I provide her with a quote reference or a screen shot. Long story short your staff could do with a bit of a buzz session on how your online system works. Also the way your pricing works is just beyond me. The whole journey you guys were as useful as a chocolate teapot. Reviewed on: 30th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear your concerns about the service received. If you would like us to investigate further, please contact us at [email protected], and a member of our Customer Experience Team will look into this for you. Kind regards, Kirsty The Insurance Emporium Response date: 31st August 2023

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