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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Comprehensive cover

Comprehensive cover for an older horse. One if few insurance companies that are still competitive but cover all needs. Quick and easy to use website . Reviewed on: 31st August 2023

Great experience so far.

I have had my cats insured with The Insurance Emporium for years now, and have had to make claims for one of them. I've never had any issues (apart from one missed email or another, leading to a delay in my claim) and I've lived with the assurance that if one of my cats needs medical help, I'll have my trusty insurance to back them up. It's a huge relief. Reviewed on: 31st August 2023

Great

Great customer service and competitive cover Reviewed on: 31st August 2023

Peace of mind pet insurance

Excellent customer service. Everything explained well, all staff (that I personally have dealt with) have been patient and courteous. Reviewed on: 31st August 2023

Super Company easy to deal with

Insurance Emporium dealt with my claim swiftly and professionally and have continued to provide excellent customer service Reviewed on: 31st August 2023

Great cover, for a great price

I haven't up to now had to use my horse insurance, but after spending much time comparing insurances, Insurance Emporium came out top. Reviewed on: 31st August 2023

Helpful

When my cat was diagnosed with cancer, you did your best to assist me, making claims and paying out promptly. One thing I would say is its a shame the vets don't deL with you directly, as some of the costs can be a bit hard to find the money for, even for a short time till you pay back. But overall your premiums are very competitive and I would have no hesitation in recommending the insurance emporium to anyone Reviewed on: 31st August 2023

Extremely Efficient

This company are a pleasure to deal with, everything is simple and easy to do online. Reviewed on: 31st August 2023

Peace of mind

My cat Saffron had a sudden accident where she slipped a disc in her back , thank goodness I had pet insurance as the cost of her care would have been too much for me to cover without the Pet Emporium who were extremely helpful and caring Reviewed on: 31st August 2023

Pet insurance

The Insurance Emporium has really been so helpful, when I’ve needed to claim it’s so good to actually speak to customer service, they are friendly, knowledgable and so easy to have conversations with. Really appreciate this company Reviewed on: 31st August 2023

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