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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great customer service

When I rang to renew my pet insurance, Deanna was brilliant. She was helpful, friendly and made a ordinarily complicated decision easy and straightforward. For some reason my insurance didn't auto renew so I found that my insurance had expired. I was won over by her great attitude, expertise and how she resolved my situation efficiently. Great customer experience. Give that lady a pay rise! Reviewed on: 1st September 2023

Best insurance

Although I havent (touch wood) needed to actually use the insurance it was really simple to join. My friend had suggested the Insurance emporium as all her animals are with them and they have been fantastic! Reviewed on: 1st September 2023

best ever no quibbles

they saved my cats life, he was very very sick and was in the hospital for a week my premium never went up for him and now he's thriving i can't thank them enough x Reviewed on: 1st September 2023

No Quibble Company

We love this company. Wonderful staff and professional service. Every claim has been accepted and honoured even when our vet was unsure if we'd be covered. No quibble, every time. Reviewed on: 1st September 2023

No issues with my claim

Contacted them, polite & helpful, sent all the claims forms straight away. Money was in my account about two weeks after the vet submitted the paperwork. Really happy with the service. Thank you Reviewed on: 1st September 2023

Great prices and customer service

Reasonable rates for two cats and two dogs. Customer services helpful. Not had to make a claim, so can't comment on this aspect. Reviewed on: 31st August 2023

Great pet cover

Good company to deal with. Claims are paid out without any fuss. Will carry on using for my dogs Reviewed on: 31st August 2023

Would defiantly recommend The Insurance Emporium

Lovely friendly staff, make everything easy for you in stressful times! Reviewed on: 31st August 2023

Quick and reasonable

Quick and reasonable for type of cover Reviewed on: 31st August 2023

Great company

When my horse was very sick and needed hospital care the process to claim was very simple and pay out as quick which eased the situation, highly recommended Reviewed on: 31st August 2023

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