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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

best ever no quibbles

they saved my cats life, he was very very sick and was in the hospital for a week my premium never went up for him and now he's thriving i can't thank them enough x Reviewed on: 1st September 2023

No Quibble Company

We love this company. Wonderful staff and professional service. Every claim has been accepted and honoured even when our vet was unsure if we'd be covered. No quibble, every time. Reviewed on: 1st September 2023

No issues with my claim

Contacted them, polite & helpful, sent all the claims forms straight away. Money was in my account about two weeks after the vet submitted the paperwork. Really happy with the service. Thank you Reviewed on: 1st September 2023

Great prices and customer service

Reasonable rates for two cats and two dogs. Customer services helpful. Not had to make a claim, so can't comment on this aspect. Reviewed on: 31st August 2023

Great pet cover

Good company to deal with. Claims are paid out without any fuss. Will carry on using for my dogs Reviewed on: 31st August 2023

Would defiantly recommend The Insurance Emporium

Lovely friendly staff, make everything easy for you in stressful times! Reviewed on: 31st August 2023

Quick and reasonable

Quick and reasonable for type of cover Reviewed on: 31st August 2023

Great company

When my horse was very sick and needed hospital care the process to claim was very simple and pay out as quick which eased the situation, highly recommended Reviewed on: 31st August 2023

Comprehensive cover

Comprehensive cover for an older horse. One if few insurance companies that are still competitive but cover all needs. Quick and easy to use website . Reviewed on: 31st August 2023

Great experience so far.

I have had my cats insured with The Insurance Emporium for years now, and have had to make claims for one of them. I've never had any issues (apart from one missed email or another, leading to a delay in my claim) and I've lived with the assurance that if one of my cats needs medical help, I'll have my trusty insurance to back them up. It's a huge relief. Reviewed on: 31st August 2023

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