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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

More than just financial support.

Having an ill pet is stressful and expensive. The Insurance Emporium has reduced some of the worry by helping the situation financially. Their simple claims process has been great; well done The Insurance Emporium. Reviewed on: 26th August 2023

VERY QUICK CLAIMS SETTLEMENT

EXCELLENT COMPANY, HAD TO CLAIM TWICE THIS YEAR AND EACH TIME EXTREMELY EFFICIENT! KEPT INFORMED AND PAYMENT MADE QUICKLY. WOULD STRONGLY RECOMMEND Reviewed on: 26th August 2023

Friendly and helpful

I recently added a kitten to my pet insurance. I already have two other cats insured with the Insurance Emporium. It was all sorted quickly and with friendly advice. Would definitely recommend to my friends Reviewed on: 26th August 2023

Excellent insurance provider

Paid out without any hassle for my complex dogs operations and physio Reviewed on: 26th August 2023

MOLLY SURGERY

Molly, four month old Labrador, required an emergency tracheotomy. The bill was over £6,000 but Insurance Emporium paid up promptly and staff were most helpful. Highly recommended. Reviewed on: 26th August 2023

Excellent company

I have never had any issues with this company Reviewed on: 25th August 2023

Excellent all round!

Really helpful, prompt when making claim. Very easy to deal with. I’ve been with them for years for my pets, would highly recommend. Reviewed on: 25th August 2023

Helpful

Very helpful service nice people Reviewed on: 25th August 2023

Recently purchased

Even though I haven't had to make a claim, it's reassuring to know that they're there in case I need them. Reviewed on: 25th August 2023

First Class Service

Very happy to recommend this insurance company which actually employs humans with hearts. Every interaction with them has been positive, and they actually treated us extremely fairly when we had a mix up with our pet insurance renewal. Really grateful with how they sorted our claim. Reviewed on: 25th August 2023

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