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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Friendly and helpful

5
I recently added a kitten to my pet insurance. I already have two other cats insured with the Insurance Emporium. It was all sorted quickly and with friendly advice. Would definitely recommend to my friends Reviewed on: 26th August 2023
Michele Chivers's avatar
Michele Chivers

Excellent insurance provider

5
Paid out without any hassle for my complex dogs operations and physio Reviewed on: 26th August 2023
Jackie smith's avatar
Jackie smith

MOLLY SURGERY

5
Molly, four month old Labrador, required an emergency tracheotomy. The bill was over £6,000 but Insurance Emporium paid up promptly and staff were most helpful. Highly recommended. Reviewed on: 26th August 2023
BDW's avatar
BDW

Excellent company

5
I have never had any issues with this company Reviewed on: 25th August 2023
Lisa Dee's avatar
Lisa Dee

Excellent all round!

5
Really helpful, prompt when making claim. Very easy to deal with. I’ve been with them for years for my pets, would highly recommend. Reviewed on: 25th August 2023
Fiona's avatar
Fiona

Helpful

5
Very helpful service nice people Reviewed on: 25th August 2023
Sharon 's avatar
Sharon

Recently purchased

4
Even though I haven't had to make a claim, it's reassuring to know that they're there in case I need them. Reviewed on: 25th August 2023
Edna Costa's avatar
Edna Costa

First Class Service

5
Very happy to recommend this insurance company which actually employs humans with hearts. Every interaction with them has been positive, and they actually treated us extremely fairly when we had a mix up with our pet insurance renewal. Really grateful with how they sorted our claim. Reviewed on: 25th August 2023
Sally McHugh's avatar
Sally McHugh

Excellent service

5
I’m very impressed with the personal service I received in switching to a lifetime co er for my dog. This is a company where you can easily reach an expert on the phone who will talk through options with you. The rates are highly competitive and I’m very pleased and reassured that my pet is properly covered. Reviewed on: 25th August 2023
MP's avatar
MP

Claim

5
A very worrying time with my very poorly dog - through Emporium working directly with my vet helped me be able to concentrate on her and her needs. Very smooth process and good support during initial contact. Much appreciated Reviewed on: 25th August 2023
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Clappison

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