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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Brilliant

Stress free claims and customer service second to none. Reviewed on: 21st August 2023

A joy to work with

I have fortunately not needed to work with them much regarding claims, every interaction has been positive and they have always provided excellent customer service and very quick payment on claims. Reviewed on: 21st August 2023

Insurance Emporium

Good prices, helpful and informative, Reviewed on: 21st August 2023

First class service

My cat recently broken his leg and needed fairly extensive surgery to fix. The insurance emporium paid out quickly and as per policy. Would highly recommend. Reviewed on: 21st August 2023

Read the small print(carefully)

Surprising how many contribution limits there are Reviewed on: 21st August 2023

Reply from The Insurance Emporium Good morning, Thank you for leaving a review. The limitations to cover will impact those fees transparently referenced in the policy documents. Kind regards, Joe The Insurance Emporium Response date: 22nd August 2023

Fantastic Pet Plan

Used my insurance twice and they have been so helpful with any questions i needed answers to. So professional. So glad i chose the Emporium. I gave my friend their details and since joined them. Reviewed on: 21st August 2023

Quick and wasy

Quick and easy to set up on line or telephone. Competitive prices as well. Will continue to use. Reviewed on: 21st August 2023

Always there to help!

After my dog had a fall and broke her leg, insurance emporium paid out so quickly it was stress free no hassle service! I recommend them to anyone, affordable prices and there 24/7 to help. Reviewed on: 21st August 2023

Value for money

Great customer services great price. !! Reviewed on: 21st August 2023

Service is always really good, but slow payouts

Always answer queries in a timely manor, and usually pay out for claims, however it is very slow, and does take a little while for payouts. Reviewed on: 21st August 2023

Reply from The Insurance Emporium Good morning, Thank you for leaving a review. We look to review claims within 5 working days of receipt and if we have all the information needed we will make a decision and issue settlement if due. Without sight of your claims it's difficult to comment but generally where we have to ask for more information this can cause a delay. Kind regards, Joe The Insurance Emporium Response date: 22nd August 2023

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