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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
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Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great value and really clear

5
We did a lot of comparison to find a lifetime policy that gave good per condition and annual coverage. We haven't had to make a claim yet but have been pleased with the service and the clarity of the policy. Reviewed on: 21st August 2023
Diane 's avatar
Diane

Delivering on their promises.

5
You only really experience how good, or bad, your insurance company is when you have a traumatic life experience. Our experience of the insurance emporium was so good that they were almost invisible during our claim. We had the terrible occasion to have to use the Insurance Emporium following the unexpected death of our dog. They were at the same time extremely sympathetic, really easy to deal with (no complicated forms to fill out, no trying to avoid their obligations, no attempts to trip you up) very professional and very understanding as our dog died abroad and they were very understanding about documentation not being in English. I mention it earlier but the way I would sum it up, and it sounds demeaning but it is not, is that they did not increase in any way to to the experience of the loss we suffered. Their professionalism, speed and great service made them almost invisible. So our memories of this time are to the loss of our dog, not the hassles we had with the insurance company. This is why we are repeat customers, amd will continue to be so. Reviewed on: 21st August 2023
Craig's avatar
Craig

Smart choice

5
Best choice for our fur baby . Easy to communicate with . Reviewed on: 21st August 2023
Ern's avatar
Ern

Great Service

5
Had a few claims since November 22 with one of my dogs. Customer Service have always been very helpful. I have had no complaints with the speedy response and the settlement of claims put in. Would definitely recommend. Reviewed on: 21st August 2023
Michelle Bolton's avatar
Michelle Bolton

Un-complicated process for those in distress

5
They made my claim easy with no fuss. They were quick to answer any queries I had. They just took control over the whole process with the vet. This took away unnecessary additional stress for myself. Reviewed on: 21st August 2023
Elaine Melling's avatar
Elaine Melling

Great service

5
Customer service helpful and cover is as promised Reviewed on: 21st August 2023
Simone Foley's avatar
Simone Foley

Horse Insurance with the Insurance Emporium

5
Setting up the insurance for my horse and my horse box trailer was very straightforward. When I had to claim for veterinary treatment for my horse , the claim was settled promptly. Reviewed on: 21st August 2023
Ann Finn's avatar
Ann Finn

Stress free pet insurance.

5
We have 2 dogs insured& in an ideal world, we would never need to claim. However, not living in that world, one of our dogs has needed on-going treatment & drugs, & The Insurance Emporium have dealt with our claim(s) quickly & efficiently, helping to reduce the stress involved. Reviewed on: 21st August 2023
Mike Oldham's avatar
Mike Oldham

Good price, Great customer service

5
Good price, Great customer service Reviewed on: 21st August 2023
Mark's avatar
Mark

Great service

5
I have had to claim for my poorly cat and I have had fantastic service Reviewed on: 21st August 2023
Tony pitts's avatar
Tony pitts

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