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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Best company

Had to claim a few times now and always been so easy and simple and always paid out and so friendly when you speak to them on the phone never had any issues! Reviewed on: 21st August 2023

Reliable and hassle free

Have had a great experience with them so far. All my claims have been processed and paid promptly, no questions asked. Customer services are quite friendly too. Strongly recommended. Reviewed on: 21st August 2023

Great insurance provider

Have 2peg policies with the insurance emporium, great provider no issues Reviewed on: 21st August 2023

First class insurance for your pet.

Have a skin problem with my dog the insurance Emporium have been fantastic. quick response from the start nothing is a problem also always kept updated. So pleased I've got my pet insurance with these people. Thanks Reviewed on: 21st August 2023

Great service all round

Have never had an issues while dealing with the team here. From the people on the customer services team to the people dealing with my claims, i have not had any problems whatsoever. Keep up the good work. Reviewed on: 21st August 2023

Doesn't disappoint

Having two pets, I wanted to make sure that they were protected, without breaking the bank, at a first look this doesn't seem the cheapest insurance but when you look at the policy conditions and what they cover, when they pay out and the exceptions, this provider quickly becomes very good value for money Reviewed on: 21st August 2023

Great price for pet insurance

I been nearly 2 years with this pet insurance. Very friendly and helpful. Reviewed on: 21st August 2023

Good value, efficient and friendly

I have been lucky enough to have to use my insurance plans for my dog and cat but getting the correct plan for was made easy by the excellent t website, prompt repossess to questions either by chat, email or phone call and it is good value for my money. Reviewed on: 21st August 2023

Excellent service

We have had our pet insurance with insurance imporium for approx 8yrs always good value & prompt responses when making a claim x Reviewed on: 21st August 2023

Very fast processing of claims

Any claim we have put in is processed in a matter of days with a very speedy settlement Reviewed on: 21st August 2023

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