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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great insurance provider

Have 2peg policies with the insurance emporium, great provider no issues Reviewed on: 21st August 2023

First class insurance for your pet.

Have a skin problem with my dog the insurance Emporium have been fantastic. quick response from the start nothing is a problem also always kept updated. So pleased I've got my pet insurance with these people. Thanks Reviewed on: 21st August 2023

Great service all round

Have never had an issues while dealing with the team here. From the people on the customer services team to the people dealing with my claims, i have not had any problems whatsoever. Keep up the good work. Reviewed on: 21st August 2023

Doesn't disappoint

Having two pets, I wanted to make sure that they were protected, without breaking the bank, at a first look this doesn't seem the cheapest insurance but when you look at the policy conditions and what they cover, when they pay out and the exceptions, this provider quickly becomes very good value for money Reviewed on: 21st August 2023

Great price for pet insurance

I been nearly 2 years with this pet insurance. Very friendly and helpful. Reviewed on: 21st August 2023

Good value, efficient and friendly

I have been lucky enough to have to use my insurance plans for my dog and cat but getting the correct plan for was made easy by the excellent t website, prompt repossess to questions either by chat, email or phone call and it is good value for my money. Reviewed on: 21st August 2023

Excellent service

We have had our pet insurance with insurance imporium for approx 8yrs always good value & prompt responses when making a claim x Reviewed on: 21st August 2023

Very fast processing of claims

Any claim we have put in is processed in a matter of days with a very speedy settlement Reviewed on: 21st August 2023

Good pet insurance

Good for covering the older dogs and dog is 17, and they still insuring no problem Reviewed on: 21st August 2023

Great service and competitively priced

We have used emporium for several years to insure our dogs. It has always been easy to get cover and to make claims that were promptly paid. I check each year what other insurers would charge and it has never tempted me to change. Reviewed on: 21st August 2023

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