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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.76
Based on 5,995 reviews, last reviewed 25th Aug 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026
Elizabeth M's avatar
Elizabeth M

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026
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Nick
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Good pet insurance

5
Good for covering the older dogs and dog is 17, and they still insuring no problem Reviewed on: 21st August 2023
Keith Whybra's avatar
Keith Whybra

Great service and competitively priced

5
We have used emporium for several years to insure our dogs. It has always been easy to get cover and to make claims that were promptly paid. I check each year what other insurers would charge and it has never tempted me to change. Reviewed on: 21st August 2023
richard Simmonds's avatar
richard Simmonds

Very bad experience I m not recommending that company!!!!

1
I chose a very high almost £80 monthly insurance for my puppy. When he got sick and I had to take him to the hospital and I received a bill for £400 the company didn't refund me a single penny and their translation was really stupid. I do not recommend, choose another company that does not cheat, this company is unfortunately not a good choice. Reviewed on: 21st August 2023
Jagoda Jedut's avatar
Jagoda Jedut
Reply from The Insurance Emporium Good afternoon, We are sorry to hear of your comments. We understand from the claim details that you visited an out of hours Vet for treatment. As the invoice submitted for the claim included Out of hours fees, we would only consider up to £90 for this type of appointment, anything exceeding this amount would not be considered. After this calculation, your claim fell below the excess payable by you as per your policy terms, therefore no settlement was made. We are sorry that on this occasion we were unable to assist with your claim. Kind regards, Kirsty The Insurance Emporium Response date: 21st August 2023
The Insurance Emporium logo
The Insurance Emporium

Great Insurer

5
Always quick to review and compensate for a claim. Know my pets are in safe hands Reviewed on: 21st August 2023
Didi Esteves's avatar
Didi Esteves

Friendly and efficient

5
I have insured my dogs through the Insurance Emporium for several years and in that time have had to make 2 claims. The first sadly was when I lost my 5 year old collie to illness and they were extremely supportive as I was so upset and the claim was dealt with efficiently and with kindness. When it came to insuring my puppy I didn’t hesitate to go back to this company. It’s always easy to talk to a real human without pressing numerous buttons as directed by AI! They are the best! Reviewed on: 21st August 2023
Penni Simpson 's avatar
Penni Simpson

They have your back

5
Never been a problem putting through a claim they have always paid in good time and been helpful with any problems. Reviewed on: 21st August 2023
Gary Mason's avatar
Gary Mason

Claims

5
I hjave found the company efficient when dealing with claims and always courteous on the telephone Reviewed on: 21st August 2023
Betty Goodwin's avatar
Betty Goodwin

Happy to help

5
We recently needed to claim on our pet insurance for our dogs cancer diagnosis alongside his treatment for arthritus and the team helped me to navigate the claims and also when a small error was made with dates they immediately sorted this out, rectified it and they explained everything well and sorted the claim quickly and efficiently. Really happy with their service, it made it a stress free process. Reviewed on: 21st August 2023
Joanne Moore's avatar
Joanne Moore

Value for money

5
I’m pleased to have a pet insurance as animals can get sick and it can be very costly Reviewed on: 21st August 2023
Vanessa Lewis's avatar
Vanessa Lewis

Horses and dog insurance brilliant

5
I have claimed once with my horse and it all happened so easily. No hidden costs and easy to make.a claim.through the vets. I now have my dogs insured here too. Reviewed on: 21st August 2023
zoe barber's avatar
zoe barber

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