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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Empathy Emporium!

I have insurance with this company for my poochon Teddy. I also used this company for my first dog Rico who passed away . He was poorly and needed an operation. The Insurance Emporium were quick to emphasise and were very courteous yet professional over the phone. I was financially stressed so worried about the bills. They really helped me out financially, nevertheless the kind words meant more. The reassurance helped me get through a very difficult time. You never get over loosing a pet, so having this process made easier helped a great deal. Thank you to the Insurance Emporium. Reviewed on: 20th August 2023

Great with my horses

Have used on 2 occasions for my horses. Each time it’s been no quibble and very helpful Reviewed on: 20th August 2023

Excellent communication

Excellent communication when selecting a policy for our senior pet Reviewed on: 20th August 2023

Horse insurance

Very good service, very reasonably priced, never had any issues! Nice user friendly website! Reviewed on: 20th August 2023

Excellent customer care

Easy to contact, very friendly customer service advisors. Easy to fill out paperwork and received claim payment quickly. Reviewed on: 20th August 2023

Competitive price great cover

Good price for level of cover. Easy to apply and set up. Would recommend Reviewed on: 20th August 2023

Reliable company

Been with them for many year trouble free Reviewed on: 20th August 2023

Quality, affordable cover

Easy to contact and speak to, clearly care about customers, and affordable pricing. Reviewed on: 20th August 2023

Good options to what you need.

Pay out when needed, no quibble. Reviewed on: 20th August 2023

Amazing

Really helpful when having to claim clear in what you need amazing service when you ring and have to contact easy to make a claim Reviewed on: 20th August 2023

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