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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Brilliant service

5
Brilliant service easy online app to use and good customer service Reviewed on: 20th August 2023
Kim Taylor's avatar
Kim Taylor

My fur babies

5
Such a relief to know my beautiful fur babies are covered for any ill health . My life would end knowing my girls Dolly & Lola became unwell . My mental health has suffered during Covid so having peace of mind is what helps . Reviewed on: 20th August 2023
Louisa Parascandalo's avatar
Louisa Parascandalo

Fast speedy, simple service

5
Pet insurance is one of those things you hope you'll never need to use - recently though my furry friend became poorly and so far my insurance company have done exactly what I need them to. Hopefully it will stay the same as treatment continues. Reviewed on: 20th August 2023
Adam's avatar
Adam

Excellent service

5
Hi recently when my pet was poorly and I need to claim on insurance, they were so understanding, made it easy to put in the claim and then quick to process and provide payment. In a stressful situation they made this part very easy and pain free. Would thoroughly recommend them. Reviewed on: 20th August 2023
Jo Jones's avatar
Jo Jones

Easy switch from previous insurer Insurance Emporium offering much better value

5
When I received the renewal premium from my previous insurer there was a significant increase in premium even though I had not made any claims and dog is only 2 years old. After looking on line for possible new company a friend suggested Insurance Emporium. I contacted them andgota very favourable quotation. Premium actually went down. Sofar I have found the to every efficient and helpful. Reviewed on: 20th August 2023
Paul's avatar
Paul

pet insurance

5
Good value and efficient service for both of our labradors Reviewed on: 20th August 2023
Gillian Weaver's avatar
Gillian Weaver

Fantastic service

4
Great company with great prices. Will continue to use Reviewed on: 20th August 2023
Jacqui Whitmore's avatar
Jacqui Whitmore

Excellent service

5
Always very easy to deal with and very competitive prices, would definitely recommend Reviewed on: 20th August 2023
Scott Jennings's avatar
Scott Jennings

Excellent value for money

5
No quibbles when I had to make a claim and they paid out directly to the vet quickly and kept me informed of all monies sent. Reviewed on: 20th August 2023
Jane's avatar
Jane

Gold standard

5
Excellent comms, and prompt settlements Reviewed on: 20th August 2023
ChrisW's avatar
ChrisW

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