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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.78 (5994 reviews)

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4.78

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Pet Insurance

Very easy to use and efficient settlements of all claims Reviewed on: 20th August 2023

Great company

I use this company for my dog and cat excellent customer service x Reviewed on: 20th August 2023

Efficient Service & Timely Payments

Insurance Emporium paid out on three occasions for my horse, my vets received payment efficiently and communication from the claims team was always very good Reviewed on: 18th August 2023

Prompt, abale to speak with someone if needed

Just going though my 1st claim with them now. Very Prompt with updates & you can actually speak with someone if you need to call them Reviewed on: 18th August 2023

Excellent Service when claimed

You can’t really rate an insurance product until you need to claim that’s when they’re true colours show! After submitting my claim it was dealt with within 2 weeks and my claim was fully settled. I found the whole process stress free - I would definitely recommend. Reviewed on: 18th August 2023

They took my direct debit

They took my direct debit even though I do not have a pet and due to data protection they couldn’t help me to sort with my bank to get my money back Reviewed on: 17th August 2023

Reply from The Insurance Emporium Good morning Clara, We are sorry to hear this. Please could you get in contact with us by sending an email to [email protected] so that we can investigate this for you. Kind regards, Kirsty The Insurance Emporium Response date: 17th August 2023

Easy to follow on line

Very happy with the quote I received at a reasonable price happy now my much loved dog is insured Reviewed on: 16th August 2023

Easy to speak to and friendly advisors

Having received bad news about my dogs health the advisor was empathetic and reassuring when making a claim and it was resolved quickly. Reviewed on: 16th August 2023

Easy purchasing new policy

Good communication by email - great service! Reviewed on: 16th August 2023

Fair assessment and fast payment

It is always stressful when your pet is unwell and it is great to have the support of your insurance Reviewed on: 16th August 2023

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