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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Insurance company to be with

I can not fault these guys I have 2 horses and 1 dog insurance policy.. Unfortunately I've had numerous claims on one of my horses and they have been amazing always paid out , answered any queries I've had in a professional and friendly manner. I honestly can not fault them at all Reviewed on: 11th August 2023

Reliable and helpful

Been with them for two years now. Price wise the value is great and they have an easy online portal and excellent customer service. Reviewed on: 11th August 2023

Smart Price, great coverage.

Reasonable price for great coverage. Reviewed on: 11th August 2023

Excellent

Excellent choice of policies and also excellent customer service and timely settlement of claims. I always recommend the insurance emporium to anyone who asks for information when trying to choose a provider. Reviewed on: 11th August 2023

Reliable

Helpful company, for difficult cases better than others, but the prices goes up too high every year Reviewed on: 11th August 2023

They do not care

My little cat Bella sadly passed away - they did not pay for a single penny of her treatment leaving me in debt at an already horrible time Reviewed on: 10th August 2023

Reply from The Insurance Emporium Good morning, We are sorry to hear of your loss. Please accept our sincere condolences. Without sight of the case we don't know why the claim was declined, if you want us to look into your concerns email us at [email protected]. Please include your details so we can identify your policy. Kind regards, Joe The Insurance Emporium Response date: 11th August 2023

Excellent communication

When we needed an emergency operation for our beloved French Bulldog, the communications from The Insurance Emporium could not have been any better. This enabled the worry of the financial burden to be diminished and allowed us to focus on restoring full mobility without pain for our Izzy. Well done The Insurance Emporium! Reviewed on: 9th August 2023

All good, so far

Not had to use the policy yet. The company do keep you informed of promotions though. I have confidence in them. Reviewed on: 7th August 2023

The best pet insurance

The insurance emporium have been outstanding in dealing with our claims this year, dealt with efficiently and professional and our premium has only gone up slightly - highly recommended Reviewed on: 7th August 2023

Value for money insurance.

I have never claimed but I have a friend who has and she highly recommends them. Reviewed on: 7th August 2023

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