Write a review

Newsletter

Go to business site

The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

View other The Insurance Emporium products

4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

Read all reviews Write a review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

Review The Insurance Emporium: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

The Insurance Emporium Pet insurance reviews (5995)

Easy & Effective

Emporium is easy to use and purchase. We recently had to make aclaim for our pet, the forms were easy to complete, and once submitted we received confirmation email. There were a few questions in relation to the pet history, they were answered and the claim was reviewed and confirmation of outcome was quick and payment processed quickly. Really reassuring and removed any financial worries. Great insurance company. Reviewed on: 7th August 2023

The Insurance Emporium are ace!

The Insurance Emporium are fantastic and a cut above the the rest. Great price, super communication, no issues with claims and very helpful with any queries. Would go no - where else. Reviewed on: 6th August 2023

Extremely happy with customer service

I have had to make a few claims for my horse. The staff have always been so helpful. The communication is excellent and I highly recommend this company. Reviewed on: 6th August 2023

Quick and easy to deal with

Thankfully I haven't had to claim on my insurance. The setting up on the website was quick and easy . Reviewed on: 6th August 2023

Easy to get along with

I’m in my second year now with Insurance Emporium and I am pleased to say that my premium did not increase in the second year, even though I had a pet claim. The process was easy enough and you can get hold of a person by phone for advice. It doesn’t have to be all done via internet. I hope they win! Reviewed on: 6th August 2023

Amazing Pet Insurance Provider

I cannot recommend this insurance company enough. We have a lifetime policy for our dog Dexter who is now 5yrs old. He has had numerous illnesses including two life-long conditions and the Insurance Emporium has settle the claims every time hassle free! The staff in the call centres are exceptional. They are prompt at answering your call, speak with empathy for your situation (which can be very distressed when dealing with a very sick animal) and are swift at taking action to ensure you or your vets are paid quickly. In addition to this, they are never greedy with your renewal quote. Surprisingly, despite numerous claims each year, our monthly fee has only changed by a few pounds since we started out with them. They really are fantastic!! Reviewed on: 6th August 2023

Purrfecto

Good reliable insurance… Which as made my life a lot easier ♥️ Reviewed on: 5th August 2023

reliable pet insurance

The Insurance Emporium have been great for our old poorly dog. She has not needed hardly any insurance claims during her lifetime but the last 18months she has needed quite a lot. We have had a couple of instances where something wasn't covered - special vet prescribed food for instance - but in the main all has been covered and paid out consistently. Reviewed on: 5th August 2023

Best pet insurance

Ive been very happy with my pet insurance i have 3 dogs insured with Emporium, the staff are helpful and friendly and claims settled quickly, its a no fuss service when you need it the most without the worry, thankyou Emporium Reviewed on: 5th August 2023

Prompt and sympathetic response.

My cat Smokey was hit by a car and his back leg was broken. I had the confidence to go ahead with his trearment knowing from experience that the Insurance Emporium would settle the bills promptly. Reviewed on: 5th August 2023

Do you have a different The Insurance Emporium product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Pet Insurance
from Vetsure 3.97 from 2 reviews
Pet insurance
from Lifetime Pet Cover 4.74 from 2401 reviews
Home emergency cover
from coverbaloo 0.00 from 0 reviews

Want to see more from The Insurance Emporium?

Caravan insurance
from The Insurance Emporium 4.89 from 360 reviews
Specialist Insurance
from The Insurance Emporium 4.63 from 57 reviews
Wedding insurance
from The Insurance Emporium 4.62 from 28 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub