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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Helpful and reliable

I have had various pet insurance with The Insurance Emporium for a number of years. They have always been fair, responsive, reliable and friendly to deal with. Their premiums have always been competitive. I always recommend them to friends and family Reviewed on: 31st July 2023

Always recommending this company to other pet owners.

I have used this company for several years and I have always had positive experiences, they have been consistently helpful, friendly and efficient. I have previously used other insurers and been disappointed but came across Pets Emporium when trying to find cover for my elderly Westie, they are by far the best and I wish I had discovered them earlier. Reviewed on: 31st July 2023

Responsive and easy to claim

Very helpful, very responsive and pestered my vet until they provided the required documentation to pay my claim. Reviewed on: 31st July 2023

Reassuring Value

We've insured our pets with The Insurance Emporium for years now. The insurance is good value and the cover extensive. Best of all, when it co.es to renewal their prices remain competitive. Reviewed on: 31st July 2023

Helpful and competitive

I have multi policies and they have always been helpful and good to deal With over the years Reviewed on: 31st July 2023

Horse Insurance

Excellent service prompt settlement of claims would recommend to anyone Reviewed on: 31st July 2023

No mess no fuss

Easy to set up and straight forward process. Phone are answered by a person and all queries are responded to. Thank you! Reviewed on: 31st July 2023

Really cheap

Really easy to use website, cheaper than any other insurance company and recommend to anyone. Reviewed on: 31st July 2023

Pet Insurance

Good Insurance, fair price premiums, paid out when needed on dogs operation, great customer services team Reviewed on: 31st July 2023

Great quick and easy service. Always contactable and friendly team member on the other end of the phone.

Always had great experience using this insurance company. Quick and easy to access and always get a response straight away. Great for any worries or concerns you may have and there’s always someone at the other end of the phone to answer any questions you may have. Amazing service and team. Reviewed on: 31st July 2023

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