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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great quick and easy service. Always contactable and friendly team member on the other end of the phone.

Always had great experience using this insurance company. Quick and easy to access and always get a response straight away. Great for any worries or concerns you may have and there’s always someone at the other end of the phone to answer any questions you may have. Amazing service and team. Reviewed on: 31st July 2023

First class service

I have insured my horse with insurance emporium for 4 years. Multiple large claims. All claims settled quickly and without fuss. Absolutely no hesitation in recommending them. Reviewed on: 31st July 2023

Great communication

Always pick up the phone and give clear advice. Well trained customer service staff who support you through the claim. Reviewed on: 31st July 2023

Great Pet Insurance

I can’t speak highly enough of Emporium I have always thought they are so reasonably priced. We recently had to have our 11 month old puppy to sleep. They have been very sympathetic with emails and paid our large claim out very swiftly. I will always insure my dogs with emporium thanks again . Reviewed on: 31st July 2023

Pet Insurance

Our dog has been in the wars during first 2years of life. Whenever we needed the vet we were always confident of the extent of our cover and the ease of claiming. Been with them now into third year and premium actually reduced. Reviewed on: 31st July 2023

All round good service

Always easy to deal with, price competitive and have been very good provider for several years, including when our dog required emergency treatment after a snakebite. Reviewed on: 31st July 2023

The Best Pet Insurance Ever

Easy to set up. Very easy to make claims, when needed. Have used again for an additional pet. Reviewed on: 31st July 2023

Not the cheapest but they do cover the cost

Have been with them for a number of years. during which my dogs have had a few issues and they have always paid the claim Reviewed on: 31st July 2023

Quick service, good communication

Paid claim with no fuss and quickly. Reviewed on: 31st July 2023

Great customer support

A couple of years ago my cat had to have emergency surgery due to urinary problems. Veterinary bills were pretty high but I got nearly everything back through the Emporium. Thanks ❤️ Reviewed on: 31st July 2023

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