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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Easy to arrange cover

Quick and easy to set up online , good basic cover for leisure horses Reviewed on: 31st July 2023

Great claim experience

We had to put in 2 claims. One for emergency vets and another for regular. Both were processed quickly and without quibble. Thank you! Reviewed on: 31st July 2023

My Excellent Pet Insurer

This is a very helpful and attentive pet insurance company. There is good response, advice and friendliness - and good prices Reviewed on: 31st July 2023

Horse

Had multiple claims on one horse very pleased with how it was all dealt with no hassle and paid promptly sadly horse was pts but would definatly use again Reviewed on: 31st July 2023

Brilliant

When i had issues with my dog, the cost was paid out next day. The customer service is fantastic this is why i choose to stay with you for 5 years now. Reviewed on: 31st July 2023

Professional

Easy to contact, very helpful staff. Took control of the claim and had direct contact with the vets. Claim completed quickly Reviewed on: 31st July 2023

Great value for money

Great value for money and good customer service. Easy claim policy, Imporium handle everything for you. Reviewed on: 31st July 2023

Kind, quick and sympathetic

Really swift service, easy to deal with and great communication at every level Reviewed on: 31st July 2023

Trustworthy company

Straightforward to claim and quick to pay any money owed. No issues at all and would highly recommend to friends and family. Reviewed on: 31st July 2023

Excellent value for my pet

The cost of our dogs insurance for the range of benefits covered is excellent, we are very happy knowing our dog is fully covered. Reviewed on: 31st July 2023

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