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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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8%
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1%
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0%
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Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Horse insurance

5
Easy to contact and helpful advisors Reviewed on: 31st July 2023
Jo's avatar
Jo

Great handling of my claim

5
Had a good experience claiming on my pet insurance. It was easy and straightforward to submit the claim, then communication was really good and no issues. Good user portal on their website and pricing has been fine. Reviewed on: 31st July 2023
Katy's avatar
Katy

Great customer service

5
I have 2 cats and 1 dog with them.They are very reasonable and have paid out quickly when my old Cat was ill. Reviewed on: 31st July 2023
Sharon Perry's avatar
Sharon Perry

Per Emporium equals Value

5
Being competitive and offering good service as standard. Reviewed on: 31st July 2023
Len Wassell's avatar
Len Wassell

Excellent service and pay on going claim promptly.

5
My Shetland sheepdog had a brain bleed and she had to have a MRI and CCT scans. The claim I submitted was quickly and easily processed and the sum paid out without fuss. The Company are still handling an on going claim for the blood pressure tablets Freya needs. I would rate the company 10/10. Reviewed on: 31st July 2023
Kevin Grindley's avatar
Kevin Grindley

Excellent

5
Great online or telephone service great prices protecting our pockets and our pets. Reviewed on: 31st July 2023
Eve Barrett's avatar
Eve Barrett

Good cover for older dog

4
This seems to be the best lifetime cover for an older dog I could find Reviewed on: 31st July 2023
Slw's avatar
Slw

Super efficient but moreover empathy counts.

5
Since transferring to The Insurance Emporium we have received excellent service. No endless waiting and 'musacc', but a reassuring and emphatic real person who understands a pet-owners concerns and loss when it happens. Overall just to say - thank you x. Reviewed on: 31st July 2023
Anne Chivers's avatar
Anne Chivers

Horse insurance

5
Great company to insure with I would recommend Reviewed on: 31st July 2023
Clare Hooper's avatar
Clare Hooper

They do what they say they will

5
Had to make a claim for our Bonnies treatment, which has gone on over a year and they keep sorting it. Reviewed on: 31st July 2023
Karl Bucci's avatar
Karl Bucci

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