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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Fantastic Service!

I've recommended Insurance Imporium to all my friends and I've insured all my horses with them and always had outstanding service. Reviewed on: 31st July 2023

Excellent horse and pet insurance.

We have 3 horses and 2 dogs insured with the Insurance emporium. Very easy to use and get hold of. We have had quite a few big claims due to injury and illness, all covered and paid without fault. Reviewed on: 31st July 2023

A new way of thinking about horse insurance

It’s a great anyway I’ve already thinking horse insurance that your horse can have lifelong cover. So far, I’ve only had to clean once, but it was a very easy process. Reviewed on: 31st July 2023

Excellent customer service and quick settlement of my ongoing claim

I have had my horse insured for 12 years and have never had to claim so was a little bit worried when my boy was diagnosed with EMS and laminitis recently. But each time I had to contact the claims department I was greeted with a helpful and friendly voice at the end of the phone who was happy to explain everything I needed to do in simple terms. My claim is currently on going but the first part was paid directly to my vet in less than 10 days. I couldn’t have wished for a better service and will definitely recommend this company to anyone who is looking to insure their equine. Reviewed on: 31st July 2023

Great company

The whole process with dealing with this company was easy and quick . Very good service. Reviewed on: 31st July 2023

Paws for thought!

Have been impressed with the speed and efficiency of Pet Emporium in dealing with my claim for my pets damaged paw which needed several weeks of treatment. Will certainly renew with them in due course. Reviewed on: 31st July 2023

Stellar customer service

Prompt claims payment and clearly explained process. Thank you. Reviewed on: 31st July 2023

Great insurance

Took out my pet insurance policy after family recommendation and the first time I had to use this The Insurance Emporium were great. Understanding, quick and very helpful. Great insurance. Reviewed on: 31st July 2023

Great customer care & service

Making a claim is very simple hassle free just what you need when you are stressed and upset you’re furry friend is unwell Reviewed on: 31st July 2023

Easy to talk too

Great service easy to talk too nice and friendly Reviewed on: 31st July 2023

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