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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Great Customer Service

My dog had an operation and the customer service representative was great answering all my questions on how to complete the forms, he has recently been to the vet again and again customer services was really helpful. Thank you Reviewed on: 31st July 2023

Fantastic Service!

I've recommended Insurance Imporium to all my friends and I've insured all my horses with them and always had outstanding service. Reviewed on: 31st July 2023

Excellent horse and pet insurance.

We have 3 horses and 2 dogs insured with the Insurance emporium. Very easy to use and get hold of. We have had quite a few big claims due to injury and illness, all covered and paid without fault. Reviewed on: 31st July 2023

A new way of thinking about horse insurance

It’s a great anyway I’ve already thinking horse insurance that your horse can have lifelong cover. So far, I’ve only had to clean once, but it was a very easy process. Reviewed on: 31st July 2023

Excellent customer service and quick settlement of my ongoing claim

I have had my horse insured for 12 years and have never had to claim so was a little bit worried when my boy was diagnosed with EMS and laminitis recently. But each time I had to contact the claims department I was greeted with a helpful and friendly voice at the end of the phone who was happy to explain everything I needed to do in simple terms. My claim is currently on going but the first part was paid directly to my vet in less than 10 days. I couldn’t have wished for a better service and will definitely recommend this company to anyone who is looking to insure their equine. Reviewed on: 31st July 2023

Great company

The whole process with dealing with this company was easy and quick . Very good service. Reviewed on: 31st July 2023

Paws for thought!

Have been impressed with the speed and efficiency of Pet Emporium in dealing with my claim for my pets damaged paw which needed several weeks of treatment. Will certainly renew with them in due course. Reviewed on: 31st July 2023

Stellar customer service

Prompt claims payment and clearly explained process. Thank you. Reviewed on: 31st July 2023

Great insurance

Took out my pet insurance policy after family recommendation and the first time I had to use this The Insurance Emporium were great. Understanding, quick and very helpful. Great insurance. Reviewed on: 31st July 2023

Great customer care & service

Making a claim is very simple hassle free just what you need when you are stressed and upset you’re furry friend is unwell Reviewed on: 31st July 2023

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