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The Insurance Emporium: Pet Insurance reviews

4.85
Based on 5,992 reviews, last reviewed 21st Nov 2024
98% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Refused claim Cat just diagnosed with kidney disease, made first claim ever with this insurer, refused my claim because my cat had seen a vet 4 years ago they say i... Read more Reviewed on: 21st November 2024
Helen P's avatar
Helen P

About this product

Are you looking for a new pet insurance provider? Check out our Insurance Emporium pet insurance reviews to find out if it's the right provider for you.

Insurance Emporium offers pet insurance policies for cats and dogs, with senior policies available for pets more than eight years old. Choose from a range of limited policies to only pay for what you need. For example, you may choose an accident only policy, or a public liability only policy. There are also more inclusive policies that cover your pet from a wider range of risks.

Does Insurance Emporium sound like the right insurer for your pet? Find out more about the provider and its policies by reading our reviews. Learn which policy customers chose and how secure it’s proved to be. Find out more about Insurance Emporium’s customer service and claims process. Learn how safe policyholders feel that their pets are under their policy. Read our Insurance Emporium pet insurance reviews today.

Have you had a pet insurance policy with Insurance Emporium? Tell us what animal you have and which policy you chose. Were you satisfied with your choice of policy and do you feel as though your pet is well protected? Have you made a claim, and if so, how well was it handled? Would you recommend Insurance Emporium to your family and friends? Whether good or bad, write an in-depth Insurance Emporium pet insurance review today.

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The Insurance Emporium Pet Insurance reviews (5992)

Great value for money

5
I initially had 1 cat insured. I've since got a dog and he too is insured as its great value for money and easy to access your account online. I've just my other 2 cats insurance to the insurance emporium too. Saving me hundreds of pounds Reviewed on: 31st July 2024

I have never had a bad experience with my claims wit...

5
I have never had a bad experience with my claims with The Insurance Emporium. They’ve never refused my claims and have always been very helpful if I have needed to contact them to ask questions about my policy. I would recommend and have recommended them to friends! Reviewed on: 31st July 2024

Easy to organise renewal.

4
Easy to organise renewal. Have not had any other communications at the moment so cannot comment Reviewed on: 31st July 2024

Excellent service

5
They have been very helpful and quick to respond to queries and when I have needed to make changes to my account Reviewed on: 31st July 2024

Excellent service

5
Straightforward to submit the claim. It was dealt with and the claim paid in full promptly. Reviewed on: 31st July 2024

Initially, could not find the excesses on the quote.

1
Initially, could not find the excesses on the quote. It referred to the Schedule, but as I had not purchased the insurance yet, I had no Schedule. Rang the Helpline, assuming it was just me being daft and over looing it, but it appears not, as they could not find the excesses either. The suggestion was I could apply, and cancel in 14 days to find out the excesses. Against what should have been my better judgement, I did this, and swiftly found out the excesses made the policy uncompetative, and not fit for my needs. Requested it be cancelled within an hour of receiving the email acknowledgement, and that was four days ago, and I have not heard a peep from The Insurance Emporium to confirm receipt of the cancellation. N.B. The Insurance Emporium responded to my review elsewhere, claiming they had emailed confirmation of cancellation to me. I have never received that email, and have checked junk mail folder to ensure it had not been incorrectly sent there. Reviewed on: 31st July 2024

Excellent Service very responsive to the end.

5
Excellent Service very responsive to the end. Reviewed on: 31st July 2024

Fast responses, straight forward and reasonable prices.

5
Fast responses, straight forward and reasonable prices. Reviewed on: 31st July 2024

Made a claim 3 weeks ago, responded to a query a wee...

2
Made a claim 3 weeks ago, responded to a query a week ago and nothing since. Also the email asking me to complete a review does not have my name spelled correctly. Reviewed on: 31st July 2024

Alwats ploite freindly and helpful.

5
Alwats ploite freindly and helpful. Also pay out quickly Reviewed on: 31st July 2024

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