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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Excellent horse insurance

I've had 2 horses insured who sadly last year had multiple visits to the vet hospital. The insurance emporium helped with vet bills, follow up physio treatment, and when unfortunately both horses had to be put to sleep, they paid out then too. I now have another horse, I had no hesitation in using insurance emporium for his cover, although I hope I never have to use it. I have had such a difficult year loosing both horses, and at a young age, but with the insurance cover I know I was able to give them the best treatment. Reviewed on: 31st July 2023

Great Service

I have been a customer of Emporium for several years and have all of my cats and dogs insured with them. Whenever I have had to make a claim they have been amazing. They are quick, efficient and lovely to deal with. I would highly recommend them. Reviewed on: 31st July 2023

Been a very fair company

Not claimed in 7 years so they reduced my payments with same cover brilliant. Reviewed on: 31st July 2023

Excellent veteran horse policy

Paid out with no problems all easy to deal with and good customer support Reviewed on: 31st July 2023

Cover when needed

Pet insurance is something you hope not to need. But are glad you have it when you need it. My cat had never been I’ll but later in life she developed a thyroid problem. Which I’m now covered for luckily Reviewed on: 31st July 2023

Cover

Great cover affordable prices and easy to contact when help or advice are needed Reviewed on: 31st July 2023

Top value

Great value for money ...at renewal I was actually quoted a lower rate....thats a first! !! Reviewed on: 31st July 2023

Very happy customer of many years

I have used the insurance Emporioum for many years and have had no issues whatsoever when making a claim. Very happy and will continue to use them for the foreseeable future. Reviewed on: 31st July 2023

Good value and service

Used this company now got 3 years now as unlike other pet Insurers they don't increase premiums by 35% regardless Reviewed on: 31st July 2023

Great service

I have all of my pets insured with these and although I’ve only had to claim once, it was dealt with swiftly and with compassion. What’s nice is that occasionally my premium will go down instead of up and the price is reasonable for the level of cover. Would highly recommended and wouldn’t change to anywhere else now. Well done insurance emporium. Reviewed on: 31st July 2023

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