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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great Service

Have multiple policies for my animals and very happy with the service I'm provide with. Reviewed on: 31st July 2023

Great Customer Service

On the occasions I have rung everyone has always been friendly and helpful. Reviewed on: 31st July 2023

Perfect pet partners

So polite and helpful. Very good at dealing with queries and competitively priced. Perfect blend of all the right stuff for insurers of our pets. Reviewed on: 31st July 2023

Value for money

Great insurance and quick to pay if you need to claim Reviewed on: 31st July 2023

Great Pet Insurance

Very competitive price, luckily only had to claim once and my premium did not go up the next year. Reviewed on: 31st July 2023

easy to set up and manage online

The cover was easy to set up and manage online, the renewal cost even went down for the second year of cover. Reviewed on: 31st July 2023

Luna's experience

My Siberian Husky Luna was diagnosed with a form of meningitis. She is coming up to 2 years of treatment after we were told it was 50/50 whether she would survive. The Insurance Emporium have been marvelous from day one. I could not recommend them highly enough! Reviewed on: 31st July 2023

Very happy

Luckily I have only had a few instances to claim on. My claims were dealt with within a reasonable time. The decisions taken were fair and notifications timely. When dealing with staff, they have always been polite and helpful Reviewed on: 31st July 2023

5 star pet insurance

Been with the insurance emporium for pet insurance for the past 3 years with my dog, excellent straight forward procedure to make a claim when vet bills and an operation arised. 100% recommend. Reviewed on: 31st July 2023

Easy pet insurance

Competitive pricing. And easy to access Reviewed on: 31st July 2023

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