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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Clear, Concise & Easy To Tailor To Your Needs

Using for Horse Insurance & Trailer Insurance, with both policies you are able to tailor the cover to suit your individual requirements, easy to use online portal to access all relevant documents and efficient to deal with in person as and when needed. Reviewed on: 31st July 2023

Great insurance

Great insurance and very reliable Reviewed on: 31st July 2023

By far the best pet insurance

Emporium never fail to deliver. My pet has several health issues and they have accepted every claim submitted. What's more the staff are so helpful and courteous when you call , nothing is a problem. Fantastic insurance company Well done emporium Reviewed on: 31st July 2023

Horse insurance

Fantastic service always on hand to help… really good people to talk too Reviewed on: 31st July 2023

Great company

Very happy with my insurance policy, well priced and great value. Reviewed on: 31st July 2023

Value for money

In terms of ease when claiming and speed of getting money back, I cannot fault once you get used to it. Customer service wise, this could do with some empathy training and genuine interest in the job. Reviewed on: 31st July 2023

No issues

Easy and quick process when making a claim a the £ is coughed up back to you incredibly promptly. Reviewed on: 31st July 2023

They actually paid out

Hassle free payout on a claim for my pet. They are also easy to get hold of for any questions Reviewed on: 31st July 2023

Great customer service and portal

I have three horses and my dog insured with the emporium. Whenever, I ring with a question I get through quickly and get the answers to my questions. The policies are clear and a reasonable price. Claiming is hassle free. I have already recommended The Pet Emporium to friends. Reviewed on: 31st July 2023

Fantastic customer service

I use the emporium to insure my dream pony , they cover everything and the first year discount I received was so so helpful. The customer service are also really helpfull as I suffer from anxiety but you are always greeted with a friendly voice and advice. I'm on my third year with them now and have recently recommended them to another equine enthusiast Reviewed on: 31st July 2023

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