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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

MY CAT GIVEN NINE LIVES THANKS TO EMPORIUM

Our family cat is nearly 20 years old and still going strong. She has, however, been needing medication for several years now. There is never any problem claiming back on our Emporium insurance for the payment of the medication needed. It is so simple and certainly helps us keep the bills down. Would definitely recommend them to friends. Reviewed on: 31st July 2023

Easy to use insurance

Very easy and convenient to get all our info and talk to them. Great customer service and also provides good cover at a good price Reviewed on: 31st July 2023

Super

Very happy with my w policy for my Yorkshire terrier when I’ve made a claim in the past, it has been dealt with very quickly Reviewed on: 31st July 2023

Great service, great value

I've been with the Insurance Emporium now for a number of years and have been more than happy with the service - the online portal is easy to navigate, they respond quickly and personably to queries and, on occasions when I have had to claim (I have a very accident prone cat!), there has been a speedy and smooth resolution. I couldn't be happier! Reviewed on: 31st July 2023

Fantastic service

My cat needed life saving surgery following discovery of an abcess on his brain. The insurance emporium reimbursed the vets bill without any issues and payment was received promptly. It was an easy process and we were grateful for their prompt approval of the costs Reviewed on: 31st July 2023

Excellent insurance company

Staff are very friendly and knowledgeable. Give advice and recommendations. Speedy service. Nothing is to much trouble. Reviewed on: 31st July 2023

Very helpful

Very helpful in processing my claim when my labrador had to be put to rest Reviewed on: 31st July 2023

Been with them 3 years now

The best company I been with up to now Reviewed on: 31st July 2023

Excellent service

I have been using Emporium for several years now and have only had a very reliable service. They work directly with my vet which makes things so much easier. Reviewed on: 31st July 2023

Fabulous

Great insurance! I know a couple of people that use and recommend and iv recommended aswell always been so helpful and easy! Reviewed on: 31st July 2023

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