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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Quality horse insurance

I have all my horses insured with these and I,had quality payouts with both claims Reviewed on: 31st July 2023

Good insurer

Have insured our cat for a few years and paid out/been helpful when called upon. Reviewed on: 31st July 2023

Outstanding

I insure my horses with the Emporium, I find them to be not only professional but friendly, caring and understanding. A dedicated team of individuals who take the time and treat you like a real person. They are truly outstanding. Reviewed on: 31st July 2023

Great Service

I have been with this company several years with my dogs. Never had any issues with a claim, quick & easily resolved & customer service is very friendly & helpful. I would definitely recommend. Reviewed on: 31st July 2023

Great service and cover

I’ve had really good cover and service. I’d recommend them to others. Reviewed on: 31st July 2023

reasonable prices

I have found my pet insurance very reasonable and when I wanted to change my payment date that was easily managed Reviewed on: 31st July 2023

Great peace of mind and level of cover

Great cover and peace of mind. Very convenient and comes with lots of great features! Reviewed on: 31st July 2023

Happy customer

One of the few insurance companies that cover specific dog breads for very reasonable price. Reviewed on: 31st July 2023

Excellent value!

I've made a couple of claims this year and they have paid out quickly. Excellent value for money and easy to deal with. Electronic forms would make it even easier. Reviewed on: 31st July 2023

Pointer in trouble

Have used ie for a few years our pointer got cancer and they where brilliant and the guys on the other end of the phone sre always nice and helpful and easy to deal with Reviewed on: 31st July 2023

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