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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Always there

A dedicated professional helpful energetic team. Insured my horse in 2021 and cannot fault this company. Pleasant..always there..easy to vontact and always a speedy response to any problem...even Claims. Thankyou Team Insurance Emporium to deserve to win. Always recommended you to friends in the Equine world Reviewed on: 31st July 2023

Great company,made a claim,it was paid up promptly,a no fuss affordable insurance for my cat.

Great price and service,unbeatable. Reviewed on: 31st July 2023

Reasonable pet insurance provider

I have been with The Insurance Emporium for many years and thankfully have never had to make a claim but my yearly renewals go through with no problems, with no ridiculous price rises. Easy to navigate website and easy to download any documents. They also offer good cover for my needs. Reviewed on: 31st July 2023

Good price

We found the price fair in the market and have kept both horse and dog insurance with them. The only reason I haven’t given higher stars is that we have made no claims Reviewed on: 31st July 2023

Decent coverage for a fair price

I have 2 dogs, one senior, and found the Insurance Emporium to offer a decent amount of coverage for both, for a reasonable price. Not had to claim yet but so far the customer service has been good and no surprises! Reviewed on: 31st July 2023

Respond quickly, hassle free payment.

Respond quickly, hassle free payment. Reviewed on: 31st July 2023

Excellent service and great cover options.

My dog has had quite a few procedures and operations done, thank god I had the lifetime cover. This company is so easy to contact and my claims were settled quickly. Reviewed on: 31st July 2023

Superb Insurance Company

I have been with The Insurance Emporium for approximately 4 years. The staff are always helpful at the end of the phone, which is very comforting and the are super quick at paying out claims. I only would ever recommend them to family and friends as they are hassle free and super helpful Reviewed on: 31st July 2023

Helenmc

I’ve used your pet insurance for approx 14 years for different pets. I’ve experienced a wonderful service as I’ve had many ongoing claims for my last vizsla.. Can’t thank you enough. I still have my young vizsla insured with you . Reviewed on: 31st July 2023

Pet Insurance claim

Absolutely brilliant service, unfortunately we have had to make 2 claims over the past couple of years due to our pets being poorly. Fantastic service, claims were paid within a week. No questions asked outstanding service Reviewed on: 31st July 2023

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