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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.76 (5995 reviews)

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4.76

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Fast and reliable

They are a well trusted company which offers safe, fast and reliable service at an affordable price. Recommend them 100% Reviewed on: 31st July 2023

Easy, quick, reliable

We chose the Insurance Emporium for pet insurance when we got our kitten and really glad we did. He had a health complication early last year which meant lots of vet bills. However the claim process was very easy and we received the claim very quickly! Reviewed on: 31st July 2023

Friendly and efficient

Whenever I have a question or need to update my policy they are always hot off the mark responding to whatever I throw there way. I have dealt with other insurers in the past where things can drag on for a long time but these guys are always communicative and answer all my questions in a lovely understandable way. Reviewed on: 31st July 2023

Always helpful

Have been insured with this company for 4 years now and they have been very helpful and paid quickly for my claims. Definitely recommend them to my horsey friends! Reviewed on: 31st July 2023

Top Quality Pet Insurance

Excellent service that is always quick and efficient. Good value for money and the portal is really easy to use when needing to look up my pets documents. I'd never claimed on a policy before a few months ago and everything went really smoothly and was sorted out quickly and without a fuss. Plus on renewal this month the cost hadn't increased as much as I thought it would so I was extremely pleased. Reviewed on: 31st July 2023

A reliable and friendly insurance provider

The insurance provided is very good value for money and customer services are efficient and knowledgeable. Reviewed on: 31st July 2023

Excellent service

Always an excellent service and reliable payment service. Reviewed on: 31st July 2023

Brilliant pet insurers

Was worried when our cat became Ill but the friendly person in the other end of the phone at The Insurance Emporium soon put me at ease. So helpful and are there to help any time. Reviewed on: 31st July 2023

Refuse to move

I have been with Emporium for 3 years now for my 2 dogs insurance. I have not found a more accomodating service. Very competitive price, great communication when due to renew and easy process. Reviewed on: 31st July 2023

Prompt payout of claims

Prompt assessment and payout of claims to either your vets or yourself. No telephone conversations required, download and complete forms online at your convenience. Would recommend. Reviewed on: 31st July 2023

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