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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

One of the best (if not actually THE best) in the marketplace

Prompt, efficient, reliable, supportive, reasonably well priced (cheaper than many competitors|) are just a few adjectives to describe the company. One i will continue to use and recommend definitely Reviewed on: 31st July 2023

No hassle

Great service no issues and the website was easy to use Reviewed on: 31st July 2023

Very likely

Very perlite customer service very quick to pay claim. First class Reviewed on: 31st July 2023

Excellent Insurance Company

I use this insurance company for my horse and they are always extremely helpful and nothing is too much trouble for them. If I need to make a claim it is made very easy and straight forward and also very quick on responding, would highly recommend them Reviewed on: 31st July 2023

The cheapest insurance for my pets

I have 3 rescue cats and a puppy and I cannot fault the insurance emporium. I renew every year because it's the cheapest around to renew with them, even for checking the comparison sites. I have great cover too which is incredible for the price as well! Reviewed on: 31st July 2023

Dog emergency

My dog was attacked and luckily I was fully insured, The staff was so helpful and understanding at my time of stress they really helped even to the point of calling my dog by her name, the staff really took the stress out of the situation my poor dig was in, I've highly recommended this company because there not about sales there very personal and very helpful human beings at the end of the phone Keep up the good work Reviewed on: 31st July 2023

Pawsitively Perfect Coverage

When it comes to safeguarding our furry friend, The Insurance Emporium has been a lifesaver. Dealing with our Cockapoo's long-standing stomach issue hasn't been easy, but their fair compensation and clear explanations over the phone have been a relief. We feel genuinely cared for and confident in their policies. Highly recommend for their reliable pet insurance! Reviewed on: 31st July 2023

Great and easy service

They have been fantastic to deal when my horse unfortunately needed veterinary treatment. Would highly recommend. Reviewed on: 31st July 2023

Great insurance

Simple to sign up and sign into my account and change details. Reviewed on: 31st July 2023

Good value

Since taking out policy's with the insurance emporium several years ago the premium has only increased by a minimal amount each year except this tear where it did not increase at all. Reviewed on: 31st July 2023

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