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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Cheapest and most effective policy

I trawled various suppliers and found that the Insurance Emporium offered the cheapest and most comprehensive policy Reviewed on: 31st July 2023

Affordable and reliable

Very happy with Insurance Emporium's service, we had to make one claim over the past few years and sorted without any fuss. Reviewed on: 31st July 2023

Good value and reliable pet insurance

Have been with the Insurance Emporium for a number of years now and was there when we needed them for our Sam. We continue cover Fyn knowing they will be there in the event wr need them. Good range of Insurance cover. Reviewed on: 31st July 2023

Kind and Responsive

For the first time I had cause to claim on 2 oif my pet policies in May. One of my dogs, and one cat were dangerously ill. I found The Insurance Emporium to be responsive and very kind during very very difficult circumstances. Reviewed on: 31st July 2023

Never had problems

Always felt secure and I never worry about my animals needing to go to the vets Reviewed on: 31st July 2023

Pays-out without a fuss

Unfortunately we’ve had cause to claim for our pet a couple of times. Each time Insurance Emporium has paid out without a fuss in a timely manner. At the end of the day it’s this that counts. I’d be happy to recommend. Reviewed on: 31st July 2023

Good insurance company

Always paid claims, if a little slow. Premium increases, but then I've made claims so is to be expected. Reviewed on: 31st July 2023

Friendly and loving

Thanks to the Insurance Imperium I was able to give my Persian cat the medical care she so desperately needed. Thank you for all your help Reviewed on: 31st July 2023

Best insurance company I have ever had

I’ve been with this company for about 7 years or so and I have never had anything to complain about. Very competitive prices and their customer service is second to none!! Instant replies every single time - both on the phone and on social media. Very friendly and efficient. & whenever I’ve made a claim, they pay out quick! Reviewed on: 31st July 2023

Fast and reliable

They are a well trusted company which offers safe, fast and reliable service at an affordable price. Recommend them 100% Reviewed on: 31st July 2023

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