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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Happy customer (pet insurance)

I am extremely satisfied with my pet insurance provider's prompt claim handling. Whenever I've submitted a claim, they have processed it efficiently and without any unnecessary delays. This quick response has made a huge difference during stressful times when my pet needed medical attention. Their excellent customer service and efficient claim process have given me confidence in their commitment to caring for both pets and their owners. I highly recommend their services to any pet owner looking for reliable and responsive coverage! Reviewed on: 31st July 2023

Absolutely brilliant business

I’ve been with The Insurance Emporium for a few years now and they have been absolutely faultless. Super friendly, very efficient and could not be more helpful. I’ve had quite a lot of changes and reason to be touch and they have delivered above and beyond every single time. Thank you!! Reviewed on: 31st July 2023

Excellent

I have three of my dogs insured with emporium and nothing is too much trouble, if you ring they can help you, email they will respond in the quickest time possible. They are there, if you are not sur which insurance to take out they can help you. Reviewed on: 31st July 2023

I use TEI for all of my animals

I use the insurance emporium service for all 6 of my animals and have done so for over 3 years - am happy to continue and stay put. The website is clear and easy to use, and the team have always been helpful with my queries. Reviewed on: 31st July 2023

Simple, comprehensive, affordable

My pet insurance for two cats was super easy to set up, affordable and very straight forward to view documents. Reviewed on: 31st July 2023

Easy processes with no hidden charges or hassle

I have been with emporium insurance for the last 6 years that we added our little pug to our family ! No problems at all easy to talk to them, fast response to our claims and very clear messages ! Thank you for the great experience so far I would recommend to anyone ! Thank you thank you thank you Reviewed on: 31st July 2023

Pet Insurance

Great competitive prices easy to use website Reviewed on: 31st July 2023

Great Pet Insurance

Good prices and policies. Was very easy to contact when needed and staff are always helpful! Reviewed on: 31st July 2023

Great

Easy to buy and covered what we need Reviewed on: 31st July 2023

First class insurance company

Delivers good, efficient and friendly customer service. Explains everything in detail and process claims very quickly. Reviewed on: 31st July 2023

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