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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.78 (5994 reviews)

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4.78

Based on 5,994 reviews, last reviewed 16th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5994)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

5*

Customer service is excellent very good prices definitely recommend Reviewed on: 28th September 2022

Have tried others and they are the best.

Previously companies have delayed pay outs and try to block claims for contrived reasons. The Insurance Emporium are different as they do what they say they will do and do it in a timely manner . Cannot fault them Reviewed on: 27th September 2022

Kind, sympathetic and efficient

Really great service when our dog was suffering from a serious heart condition. Each claim settled promptly and efficiently. Reviewed on: 27th September 2022

Painless

An excellent service no hassle claims customer service very polite and helpful 5***** Reviewed on: 27th September 2022

Great value no nonsense cover

One of the few insurance companies who do not seem to take advantage of pre existing customers with hiked up renewal premiums. Reviewed on: 27th September 2022

New Customer - Horse Insurance

I found the Insurance Emporium website really user friendly and my application was so easy to complete, especially considering I have two ponies of very different abilities and needs. To date their customer services, documentation, and general correspondence has all been spot. Well done for offering a solid insurance at a reasonable access price. Reviewed on: 27th September 2022

Quick and easy

Very easy to set up and get insured for your pet, good competitive prices too! Reviewed on: 27th September 2022

Super-friendly customer service

Lovely advisors always on the end of the phone, clear advice and great service Reviewed on: 27th September 2022

Great price & interface

They offer the best value and have a great on line portal to access all your docs Reviewed on: 27th September 2022

Quick, friendly and professional

Both our dogs had issues with the same calendar year, which we had to claim for. Payments were made quickly and in a professional manner. Reviewed on: 27th September 2022

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