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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Better than the rest

I started with Insurance Emporium almost 4 years ago. The insurance price was competitive and as I had heard plenty of horror stories about other insurance companies putting up premiums by a considerable amount each year, thought I would try a company I had not heard of. I have been very surprised by how good a company this is. Whenever I have contacted them the response has been prompt and if necessary new documents have been issued. Whenever anyone asks about pet insurance I always recommend Insurance Emporium, either on social media or face to face. I am that happy with the company and how it works for me, when I purchased another dog I did not hesitate to contact them to insure her. I had spoken with a staff member about a month before my new purchase just to check what I would need to do. She talked me though my options clearly, also advising when I could insure my new dog from. I decided to wait until I had picked up my new dog before phoning to insure. The staff member I spoke with was polite and very helpful. We went through all the relevant information and linked my new purchase to my existing record. I was advised the paperwork may take a few days to appear on my record but it was there within hours. This company puts its customers first and has obviously got the ethic right in how to deal with their customers. Long May that remain. Reviewed on: 29th September 2022

Insurance Emporium review

I have found insurance emporium staff very helpful indeed and very competitive on price. I am very glad I switched to them a few years ago for my two dogs. They have my vote! Reviewed on: 29th September 2022

Great insurance company

Amazing service. Whenever I have called with a query, the team who answered the phone were very helpful. Answered all questions with as much detail as possible. When it comes to claims, they pay back quickly Reviewed on: 28th September 2022

Wouldn't know what we would have done without this insurance

We had an emergency with our cat and this is ongoing. The Insurance Emporium have always been there to pick up most of the vets bills without putting any extra pressure on us . Really happy with their service . Reviewed on: 28th September 2022

They help you and your pet when you need it most.

They have always been very good at communicating with me and my vet. They are there to help when you need them the most. Reviewed on: 28th September 2022

Just the best

Had several pet insurance policies before,but this one has everything I want & is not so.expensive.Which means extra treats for the dog! Reviewed on: 28th September 2022

Highly Recommended

I have used the Insurance Emporium for pet insurance for my dog for a number of years and have always been impressed with their pricing and helpfulness. Reviewed on: 28th September 2022

Great customer service and quick settlement

I have used the Insurance Emporium for 5 years, since my dog was a puppy. The plans are very easy to understand, the cover is concise, and although I have only made 1 claim it was settled quickly and promptly Reviewed on: 28th September 2022

Pet insurance

My pet insurance for Charlie has been great they email me when they have received the quote please tell me when it’s been accepted an email to say how many days and it’s very straightforward. Very happy with this, thank you very much Reviewed on: 28th September 2022

Customer service

Great company had 2claims paid very quickly and renewal premium very fsir Reviewed on: 28th September 2022

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