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The Insurance Emporium: Pet insurance reviews

View other The Insurance Emporium products
4.84
Based on 5,996 reviews, last reviewed 31st Jan 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025
Monica's avatar
Monica

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026
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John
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Always there for you

5
When my pet got sick and passed away The Insurance Emporium handled my claim very quickly and were very understanding at this upsetting time Reviewed on: 30th September 2022
Barbara Feast's avatar
Barbara Feast

Highly recommended

5
Friendly knowledgeable customer services Reviewed on: 30th September 2022
Jacqui's avatar
Jacqui

Great pet insurance.

5
I have had no issues with my insurance… When I had to claim for Armani it was simple and they did not quibble or drag things out. It was an emotional upsetting time and to know that I had insurance that alleviated financial pressure at such a time was reassuring & also the person that I spoke to showed genuine concern with regards to my pet. Reviewed on: 30th September 2022
jclf1978@hotmail.com's avatar
[email protected]

Good value insurance

5
Good value insurance providing good cover. Reviewed on: 29th September 2022
SUZANNEH's avatar
SUZANNEH

Easy to understand

5
Easy to understand wording, very reasonable prices Reviewed on: 29th September 2022
Debbie Gordon's avatar
Debbie Gordon

Exceptional Service

5
I Have found them efficient and understanding. Clear to explain what is covered and quick to settle a claim. Reviewed on: 29th September 2022
Lesley Pugh's avatar
Lesley Pugh

great

5
very easy to deal with and paid out no problem staff are very kind and helpful easy to talk to about anything would definitely recommend using pet insurance with them Reviewed on: 29th September 2022
Amy Stephens's avatar
Amy Stephens

Great company, with great service

5
always very quick to respond to queries, via emails or via phone. Been with this insurer for years... highly recommend. Reviewed on: 29th September 2022
Shan Ponnudurai's avatar
Shan Ponnudurai

Brilliant Company To Deal With

5
We've unfortunately had a few issues with our Whippet and they have been brilliant at handling our claims and giving advice. Reviewed on: 29th September 2022
Denis Scott's avatar
Denis Scott

Outstanding service

5
I had cause to speak to customer service several times over a really stressful time about my dog and companion. The advice and service was second to none and the service agents were very compassionate and understanding, this is the type of service you need when your pet is not well. Unfortunately some months later my border terrier died and I was totally heart broken. The care and compassion from the first phone call to the last was 100% compassionate. Thank you so much for your caring and understanding manner. Reviewed on: 29th September 2022
Peter Wynn's avatar
Peter Wynn

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