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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,995 reviews, last reviewed 25th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE THIS COMPANY FOR PET INSURANCE. DO NOT USE THIS COMPANY FOR PET INSURANCE. I had a long battle with this company, essentially my dog requires an urgent operation and they cancelled... Read more Reviewed on: 25th August 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Very Good

Paid out everything for my boy with very few questions asked. Reviewed on: 30th September 2022

Always there for you

When my pet got sick and passed away The Insurance Emporium handled my claim very quickly and were very understanding at this upsetting time Reviewed on: 30th September 2022

Highly recommended

Friendly knowledgeable customer services Reviewed on: 30th September 2022

Great pet insurance.

I have had no issues with my insurance… When I had to claim for Armani it was simple and they did not quibble or drag things out. It was an emotional upsetting time and to know that I had insurance that alleviated financial pressure at such a time was reassuring & also the person that I spoke to showed genuine concern with regards to my pet. Reviewed on: 30th September 2022

Good value insurance

Good value insurance providing good cover. Reviewed on: 29th September 2022

Easy to understand

Easy to understand wording, very reasonable prices Reviewed on: 29th September 2022

Exceptional Service

I Have found them efficient and understanding. Clear to explain what is covered and quick to settle a claim. Reviewed on: 29th September 2022

great

very easy to deal with and paid out no problem staff are very kind and helpful easy to talk to about anything would definitely recommend using pet insurance with them Reviewed on: 29th September 2022

Great company, with great service

always very quick to respond to queries, via emails or via phone. Been with this insurer for years... highly recommend. Reviewed on: 29th September 2022

Brilliant Company To Deal With

We've unfortunately had a few issues with our Whippet and they have been brilliant at handling our claims and giving advice. Reviewed on: 29th September 2022

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