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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.68 (5996 reviews)

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4.68

Based on 5,996 reviews, last reviewed 23rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Would give a 0 star if I could. Would give a 0 star if I could. Very misleading company. Went to make a claim today however was told they Sent a ‘renewal’ in january that looked noth... Read more Reviewed on: 23rd September 2026

Read all reviews See your review

About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

The Insurance Emporium Pet insurance reviews (5996)

Review of the The Insurance Emporium, Pet insurance:

the Insurance Emporium there is no issues

When dealing with the Insurance Emporium there is no issues with covering the costs of our dog Jack's treatment. Which is not the most expensive but we know it is genuinely covered. Reviewed on: 10th July 2024

Great value for money and customer service.

Great value for money and customer service. We found them on a comparison website and give a very similar service for a much better price. We haven’t had any issues, very efficient and clear support when we’ve needed it. Reviewed on: 31st July 2024

Really great customer care

Really great customer care… efficient and very helpful …. Always dealt with claims quick and were very friendly but professional… great company and reasonable priced Reviewed on: 30th July 2024

Claim for horse

Made a claim for my horses mouth Emporium paid out the claim very quickly. Reviewed on: 30th July 2024

Happy with my dog insurance

Have been with them for 5 years claim handled quickly and fairly. Premiums have risen by reasonable amount each year even after a claim. Phone calls answered quickly and professionally and all questions answered. Reviewed on: 30th July 2024

This was the best value pet insurance I could find.

This was the best value pet insurance I could find. it was really easy to get a quote and then arrange the insurance online. The documents were available to download promptly and the registration process to gain access to them was straightforward. There was an inadvertent discrepancy shown against my "Policy Term" on my Policy Schedule declaring it a "monthly" policy which was incorrect; I had an annual pet policy. I received an email apologising for the error and was issued new policy documentation. All the emails from the company are friendly, helpful and clear. I haven't needed to contact customer service or make a claim so I am unable to comment on those areas. Reviewed on: 30th July 2024

Fair dues.

Fair dues. Important to gave pets insured. Help staff at pets insurance Emporium Reviewed on: 30th July 2024

Quick and easy to make a claim.

Quick and easy to make a claim. Helpful staff. Reviewed on: 30th July 2024

Great company for Horse Insurance

I’ve been with this company for years and they’ve always been brilliant Reviewed on: 30th July 2024

I have only made one significant claim and the compa...

I have only made one significant claim and the company was very good to deal with. Reviewed on: 30th July 2024

Number 1 for Pet Insurance

Great service, minimal fuss, really easy to do business with. No hard sell, great comms and competitive pricing Reviewed on: 30th July 2024

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