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The Insurance Emporium: Pet insurance reviews

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4.84
Based on 5,993 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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8%
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1%
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0%
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1%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024
Kate Gridley's avatar
Kate Gridley

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025
Joanne R's avatar
Joanne R
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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5993)

Very competitive quote.

5
Very competitive quote. Not had to claim from them so unable to comment on customer service but so far so good. Reviewed on: 30th July 2024
Tina s's avatar
Tina s

Happy customer

4
Settled my claim which I am very pleased about Reviewed on: 30th July 2024
tim e's avatar
tim e

Great overall company

5
online portal is easy to use, customer service is friendly and any queries are answered promptly. Reviewed on: 30th July 2024
Nichola S's avatar
Nichola S

Easy site to use

4
Easy website to use, so far no problems. Reviewed on: 30th July 2024
Kacie's avatar
Kacie

The best insurance company for my horses

5
I have two horse policies with The Insurance Emporium and the customer service has been excellent. They pay out in a very timely manner, communicate on email and always answer the phone when I have a question and they have very competitive rates. I’m very pleased. Reviewed on: 30th July 2024
Joanna D's avatar
Joanna D

Friendly service

5
They have always answered any queries politely and professionally whilst providing the information requested. Friendly staff. Prompt payments when I have made a claim Reviewed on: 30th July 2024
Charlotte Bufton's avatar
Charlotte Bufton

My dog was diagnosed with prostate tumour, excellent...

5
My dog was diagnosed with prostate tumour, excellent support provided through illness and demise. Reviewed on: 30th July 2024
Helen K's avatar
Helen K

When no there company would insure my dog even thoug...

5
When no there company would insure my dog even though she isn't an xl bully breed, this company did. They are amazing Reviewed on: 30th July 2024
Samantha J's avatar
Samantha J

Always helpful and polite.

5
Always helpful and polite. Excellent value for money. With every thing going up elsewhere my pet insurance went down ! What a breath of fresh air. ! To all the team….well done keep up the great work. Reviewed on: 30th July 2024
Sharon B's avatar
Sharon B

No value for money

1
Unfortunately my puppy has suffered issues (none genetic or predisposed) and I have paid over £3000. Claiming on insurance I have received less than my premium back. Not sure why I got insurance. Reviewed on: 30th July 2024
Georgie's avatar
Georgie

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