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The Insurance Emporium: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.86 (5994 reviews)

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4.85

Based on 5,994 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

The best insurer I've come across The best insurer I've come across Reviewed on: 20th November 2024

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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The Insurance Emporium Pet Insurance reviews (5994)

Very competitive quote.

Very competitive quote. Not had to claim from them so unable to comment on customer service but so far so good. Reviewed on: 30th July 2024

Happy customer

Settled my claim which I am very pleased about Reviewed on: 30th July 2024

Great overall company

online portal is easy to use, customer service is friendly and any queries are answered promptly. Reviewed on: 30th July 2024

Easy site to use

Easy website to use, so far no problems. Reviewed on: 30th July 2024

The best insurance company for my horses

I have two horse policies with The Insurance Emporium and the customer service has been excellent. They pay out in a very timely manner, communicate on email and always answer the phone when I have a question and they have very competitive rates. I’m very pleased. Reviewed on: 30th July 2024

Friendly service

They have always answered any queries politely and professionally whilst providing the information requested. Friendly staff. Prompt payments when I have made a claim Reviewed on: 30th July 2024

My dog was diagnosed with prostate tumour, excellent...

My dog was diagnosed with prostate tumour, excellent support provided through illness and demise. Reviewed on: 30th July 2024

When no there company would insure my dog even thoug...

When no there company would insure my dog even though she isn't an xl bully breed, this company did. They are amazing Reviewed on: 30th July 2024

Always helpful and polite.

Always helpful and polite. Excellent value for money. With every thing going up elsewhere my pet insurance went down ! What a breath of fresh air. ! To all the team….well done keep up the great work. Reviewed on: 30th July 2024

No value for money

Unfortunately my puppy has suffered issues (none genetic or predisposed) and I have paid over £3000. Claiming on insurance I have received less than my premium back. Not sure why I got insurance. Reviewed on: 30th July 2024

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