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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (5995 reviews)

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4.85

Based on 5,995 reviews, last reviewed 5th Sep 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Why bother with dog insurance with Emporium Having just lost my dog with a neurological ailment. Went downhill in hours, 2 emergency out of hours calls, to find Emporium will only pay out what... Read more Reviewed on: 9th June 2025

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5995)

Always helpful and polite.

Always helpful and polite. Excellent value for money. With every thing going up elsewhere my pet insurance went down ! What a breath of fresh air. ! To all the team….well done keep up the great work. Reviewed on: 30th July 2024

No value for money

Unfortunately my puppy has suffered issues (none genetic or predisposed) and I have paid over £3000. Claiming on insurance I have received less than my premium back. Not sure why I got insurance. Reviewed on: 30th July 2024

Efficient, reliable and supportive

Efficient when dealing with claims or information and very friendly and helpful on the phone. I had never put in a claim before and they took me through the whole process step by step. When reviewing my renewal they were happy to look where savings could be made whilst not losing important cover for my horse. Reviewed on: 30th July 2024

The best quote for my 7 year old dachshund.

The best quote for my 7 year old dachshund. Insurance sky rockets after 7 and insurance emporium gave me the best deal, up to 40% less than other insurance brokers. Reviewed on: 30th July 2024

Best value for money I've found

Best value for money I've found, I've not had to make any claims yet (thankfully) but the price per month is very reasonable for good coverage. I've recommended to friends and family who are also using the insurance emporium. Reviewed on: 30th July 2024

Excellent staff knowledgebl ePhone answered qickly

Excellent staff knowledgeblePhone answered qickly Reviewed on: 30th July 2024

Any claims I've had have been dealt with quickly and...

Any claims I've had have been dealt with quickly and without stress. I am informed of the progress regularly. When phoning usually speak to a human straight away. Reviewed on: 30th July 2024

Excellent service, very competitive and very underst...

Excellent service, very competitive and very understanding when making a claim Reviewed on: 30th July 2024

Always helpful and fast service.

Always helpful and fast service. Good value for money. Reviewed on: 30th July 2024

Very easy to deal with regarding claims

Very easy to deal with regarding claims Reviewed on: 30th July 2024

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