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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Number 1 insurance

Been with them for many years and always been there when needed Reviewed on: 27th September 2022

Good communication and reliable

First time I’ve had to claim on pet insurance and it was a positive experience. Good communication and no issues or problems along the way. Simple and easy. Reviewed on: 26th September 2022

Easy friendly and great cover

Easy to renew friendly to deal with and offers great cover Reviewed on: 26th September 2022

Great dog insurance policy

I’ve insured my dog with The Insurance Emporium for years. The policy is great as it covers ongoing conditions. Reviewed on: 26th September 2022

Always great customer service and always try to help

When I lost my cat they were fabulous and very empathetic x Thank you Reviewed on: 26th September 2022

Great all round experience

Online makes renewal a lot easier and competitive in the market place. Easy to contact for queries. Been loyal for years with exceptional cover. Well dine Reviewed on: 26th September 2022

Cost effective and friendly service

I trust The insurance emporium to take care of my horse insurance. They are friendly and will answer the phone. Nothing is too much trouble and I feel reassured to know my pride and joy is covered should he need any medical care. Thank you insurance emporium! Reviewed on: 26th September 2022

Competitiive prices

Very competitive prices and good cover. Friendly and helpful staff when I needed to make a claim which was completed very quickly and efficiently. I would definitely recommend this company. Reviewed on: 26th September 2022

Excellent service

I have insured my pets with this company for 5 years now and any claims I have made have been dealt with very quickly which I have not found with other companies. Reviewed on: 26th September 2022

Excellent

I've been with Emporium for quite a while. I ALWAYS find it a true pleasure to speak to the assistants. Reviewed on: 26th September 2022

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