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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Unfortunate claim

My dog had a very unlucky experience where by he got stabbed at the back of with a stick. He had to have special xrays which wasn't cheep as vet fees these days are beyond belief! I've never had to claim before so was very nervous doing so but I could not afford not too claim. I could not fault pet emporium, they were easy to contact by phone and email with no waiting time. All information was also available from their website which ment you didn't need to make contact. The whole experience was so straight forward. Reviewed on: 27th September 2022

Number 1 insurance

Been with them for many years and always been there when needed Reviewed on: 27th September 2022

Good communication and reliable

First time I’ve had to claim on pet insurance and it was a positive experience. Good communication and no issues or problems along the way. Simple and easy. Reviewed on: 26th September 2022

Easy friendly and great cover

Easy to renew friendly to deal with and offers great cover Reviewed on: 26th September 2022

Great dog insurance policy

I’ve insured my dog with The Insurance Emporium for years. The policy is great as it covers ongoing conditions. Reviewed on: 26th September 2022

Always great customer service and always try to help

When I lost my cat they were fabulous and very empathetic x Thank you Reviewed on: 26th September 2022

Great all round experience

Online makes renewal a lot easier and competitive in the market place. Easy to contact for queries. Been loyal for years with exceptional cover. Well dine Reviewed on: 26th September 2022

Cost effective and friendly service

I trust The insurance emporium to take care of my horse insurance. They are friendly and will answer the phone. Nothing is too much trouble and I feel reassured to know my pride and joy is covered should he need any medical care. Thank you insurance emporium! Reviewed on: 26th September 2022

Competitiive prices

Very competitive prices and good cover. Friendly and helpful staff when I needed to make a claim which was completed very quickly and efficiently. I would definitely recommend this company. Reviewed on: 26th September 2022

Excellent service

I have insured my pets with this company for 5 years now and any claims I have made have been dealt with very quickly which I have not found with other companies. Reviewed on: 26th September 2022

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