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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Pet insurance

I’ve been with Pet Emporium for just over two & a half years & I believe they are the best pet insurers by far. They were really quick when I had to make a claim being a pensioner that meant a lot. I’ll stay with this company for as long as I have my dog. Reviewed on: 26th September 2022

Pet I surance

My elderly cat has been insured with insurance emporium for several years. They are very competitively priced and I would thoroughly recommend them for the service they provide. Reviewed on: 25th September 2022

Pet insurance review

Straightforward charging structure around claims -what they said it would cost it did and what I thought I should be paid I was. No quibbling Reviewed on: 25th September 2022

The Best you can get for Mans best friend

Piece of Mind,that if anything happens we are covered Reviewed on: 25th September 2022

Snoopdog

Easy to make a claim and advisors are friendly and helpful. Reviewed on: 25th September 2022

Great cover at a great price

Great cover at a great price. Easy to arrange. Reviewed on: 25th September 2022

The Insurance Emporium is PAWSOME!!

A friend recommended the Insurance Emporium for our dog insurance and it was the best thing we ever did. The experience from start to finish was great with helpful customer assistants guiding us and suggesting the best package for our needs . When we did need to make a claim for our poorly pooch there was genuine concern and a helpful response and outcome. We would not hesitate in recommending them to others. Reviewed on: 25th September 2022

Great policy

Handled a very large claim for my dogs broken leg, surgery rehabilitation etc with no hassle at all. Would definately recommend Reviewed on: 25th September 2022

Fantastic Service

From the moment our cat was diagnosed with diabeties the Insurance Emporium were on hand to help. Everything was easy with them. Even when the worst happened they made everything easy dealing direct with an emergency vet at an incredibly difficult time. They even contacted me later to say I'd over paid and gave me money back. Reviewed on: 25th September 2022

Fast efficient professional service.

I've never had any problems or worries with this insurance company. They have been so efficient and professional and sympathetic during our pets illness and helped to ease the upset. Reviewed on: 25th September 2022

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