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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Informative,quick, happy

I had 2 claims go through the them. Acknowledgments on receipt of claim from the vet, again to say it was being dealt with and finally to let me know when I'd receive the money in my account. Very quick. Reviewed on: 26th September 2022

reflection 1

My dog required investigation an treatment for an acute illness, after completing a claim form, my claim was processed in a really short time. Knowing I had insurance took the stress out of the whole situation. Reviewed on: 26th September 2022

Claim settled quickly

The claim I had to make was accepted with no issues and paid in accordance with the policy very promptly. I was impressed. The customer service has always ben very good but it is when one needs to claim that the real quality shows! I am very happy with Pet Emporium Reviewed on: 26th September 2022

Great company

great customer service. great products, value for money. i can't ask for anything more Reviewed on: 26th September 2022

excellent service

Have my two dogs insured in Emporium and they are extremely helpful and the product is incomparable to others. Reviewed on: 26th September 2022

Great service

I never had any problem with my cat insurance and he needed a lot. Reviewed on: 26th September 2022

Excellent cover

When Truffle our cat needed further work doing on her teeth, the claim was very easy to make and even though it was not a simple claim The Insurance Emporium made it very easy for us and helped us along the way, at a difficult time. Reviewed on: 26th September 2022

Great communication and advice

I have been using this company to insure my horses for many years. They have always been easy to contact and communicate with. In the unfortunate event of a claim they dealt with it efficiently and it was hassle free. I have recommended them to friends and feel they are very competitive too. Reviewed on: 26th September 2022

Best Pet Insurance provider

Great insurance provider, premium went down this year, great that they reward loyal customers Reviewed on: 26th September 2022

Emporium made it so easy when my cat had bad cut on his leg

They didn’t quibble over costs and the vets just kept in touch with insurers and all seamlessly done Reviewed on: 26th September 2022

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