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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Simply the Best

I have 2 dogs insured with the Pet Emporium and one of them Jess has an ongoing illness. I have been helped every step of the way and have been treated with kindness and care at all times. The best pet insurers I have ever dealt with. Reviewed on: 24th September 2022

Amazing Service and very compassionate

Could not recommend Emporium highly enough. We recently lost our beloved dog and the service i received from Emporium is beyond anything i expected. Reviewed on: 24th September 2022

Best reliable insurance company

I have had 2 instances when my dogs required expensive medical investigations and surgery. Emporium insurance was brilliant. They dealt with my requests quickly and promptly. The vets I'm registered now with accept Emporium insurance straight away and I only had to pay the premium. Great help in emergency situation for our dearest pet children. Reviewed on: 24th September 2022

Fair Sumption

Professional. Offering a fantastic service Reviewed on: 24th September 2022

Friendly, professional, efficient service

Friendly, helpful advice given over the phone when taking out my policy. Prompt, professional communication and payment to our vets when our horse had a nasty injury. Reviewed on: 24th September 2022

Great customer services and quick with insurance claims

Had to claim for my dog. No hassle quick form to fill in. it was the same throughout the claim. No quibble no delays. Reviewed on: 24th September 2022

Puppy love

Great package for a special puppy with peace of mind Reviewed on: 24th September 2022

Per insurance

The company is easy to use and very efficient dealing with the customer. The are caring and always ask after your pet. I would definitely recommend to a friend Reviewed on: 24th September 2022

Reliable at a reasonable cost

Always paid up no messing about can’t fault it Reviewed on: 24th September 2022

Very quick response - no quibble pay out

My dog had a lump removed - proved to be cancerous - the company paid quickly so didn't add to my worries at this time Reviewed on: 24th September 2022

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