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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Pet insurance

I have used insurance Emporium for 4 years on all my animals. They have always been great with us. On claims they are prompt . I would recommend them to anyone in fact I have Reviewed on: 24th September 2022

Quick, no issues, always helpful

We have used this service twice now. The reason why we went with them a second time is because of how they dealt with us when our nearly 3 year old German Shepherd got really poorly. They were so quick acting, nothing was too much trouble and the cover was amazing. Unfortunately he passed away but we later got a kitten and we had such a great experience prior we just had to stick with them! Reviewed on: 24th September 2022

Brilliant company

So helpful and always take care to explain things carefully to me. Great customer service and competitively priced. Reviewed on: 24th September 2022

Reliable

The Insurance Emporium have not let me down, I’ve been at my most vulnerable when my dog has been Sick and needed vet care and they have supported me all the way. Very competitive prices and varying levels of cover. Helpful and friendly advisors. Easy to get in contact via telephone and easy to make a claim. Reviewed on: 24th September 2022

Comprehensive insurance

Great cover. Easy to use online portal. Local call centre with friendly professional staff and paid out on a claim efficiently. Reviewed on: 24th September 2022

Trusted pet insurance

Fast, quick and easy claim process. Very competitive price and several different levels of cover to choose from. Friendly reliable service 5* Reviewed on: 23rd September 2022

Excellent service on claims

With our dog with colitis we could not fault their handling our claim Reviewed on: 23rd September 2022

Reliable, Affordable, Helpful Insurance

I have had a very good experience with them as my pet Insurance provider for many years as the delivery good customer service and prompt responses regarding claims. Excellent service Reviewed on: 23rd September 2022

Excellent customer service

This is an excellent company, their policies are great and their customer service is excellent, no question is to much for them to answer or explain. Reviewed on: 23rd September 2022

Is the award worst insurer?

Because I’d definitely vote for that! Dreadful company. They pay the wrong amount, to the wrong person and then broadcast details of the payments to other people. Do not recommend, unless it’s for worst insurance company Reviewed on: 23rd September 2022

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