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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Superb service and price

I seriously think that you can not beat the quality of service and the low prices of the Insurance Emporium. At present I have only pet insurance via the Insurance Emporium but in future I will look to them for all my insurance needs as it makes sense to deal with a company that provides such value. Reviewed on: 23rd September 2022

Security, peace of mind, good price

I am satisfied and feel sure that if something happens to my pet, the company will help me. Reviewed on: 23rd September 2022

Fantastic company and really great policy

The Insurance Emporium have been brilliant. We had both our cats insured with them. When we sadly lost one of our beloved cats this year they handled everything for us with compassion and I didn’t have to worry about doing anything. Reviewed on: 23rd September 2022

We wouldn't use any other insurer!.

Our cat has suffered from declining health in the last few years and The Insurance Emporium has been there for us and him. Their customer service team have always been an absolute pleasure to deal with and the claims dept have been prompt in dealing with any claims. Reviewed on: 23rd September 2022

Understanding

With the cost of living hard our dog comes first and you helped us Reviewed on: 23rd September 2022

Amazing customer service

Friendly, experienced team who handles any claims I’ve made professionally and in a timely manner. Reviewed on: 23rd September 2022

Excellent response y causing

I had only has my Lhasa Apso puppy, Oscar, for a few months when he stepped on a dead bramble which flicked up and caught him in the eye. I was absolutely devastated when five hours later he lost his eye due to the injury causing an abscess which had subsequently burst. The veterinary surgery was excellent as was the Insurance Emporium. The claim procedure was simple, just needing to complete a claim form which the veterinary surgery forwarded to the Insurance Emporium and the vet’s fee was paid into my bank account within a few days. Thank you Insurance emporium for making a very difficult time a little easier. Reviewed on: 23rd September 2022

Great customer service

We had an issue with our beagle, claiming was straight forward & the Insurance Emporium paid the claim. No fuss, would recommend. Reviewed on: 23rd September 2022

Straight forward, no hassle

I’ve had a few issues with my horse, ranging from Kissing spines to fetlock arthritis. It’s been upsetting to say the least & also worrying from a financial point of view. Insurance Emporium have dealt with every single claim without question or hassle. Just the type of service you need as a concerned owner. Thank you so much! I recommend to all my fellow horse owners & have actually commented to your staff on occasions, praising their personal service which of course they appreciated. People are very quick to complain nowadays but I think it’s important to highlight & reward the positives! I’ll be insuring with you for many years to come. Reviewed on: 23rd September 2022

Customer service experts

Fast payout, really easy to talk to pj the phone, will help with everything and not keep you on hold for hours. Any problem I have is sorted within 20 minutes! My refuse dog needed surgery and they were amazing in me connect with the vets about payment so I could focus on him! Reviewed on: 23rd September 2022

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