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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.72 (5996 reviews)

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4.72

Based on 5,996 reviews, last reviewed 6th Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Affordable and reliable Very affordable pet insurance with plenty benefits. It's my second time being a customer of theirs and they continue to offer suitable, affordable and... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Absolutely abysmal experience. Absolutely abysmal experience. I had the “Premium” package and expected meaningful cover when I actually needed it. My claim for £1,200.34 has been r... Read more Reviewed on: 6th September 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Customer service experts

Fast payout, really easy to talk to pj the phone, will help with everything and not keep you on hold for hours. Any problem I have is sorted within 20 minutes! My refuse dog needed surgery and they were amazing in me connect with the vets about payment so I could focus on him! Reviewed on: 23rd September 2022

No nonsense and fast payment

I have claimed for both of my dogs and the claims were settled without fuss and promptly. The premiums are competitive and I received a multi discount which all helps. Reviewed on: 23rd September 2022

Great value - good cover

Easy to arrange cover for my elderly cat. Helpful response to queries. Reviewed on: 23rd September 2022

Sympathetic & caring

I’m a time of need they were there, no issues or questions. Have renewed for five years. Would highly recommend. Reviewed on: 23rd September 2022

Excellent value for money and customer service

Best price and service for pet insurance Reviewed on: 23rd September 2022

Awesome doggie support!

Our little dog is very precious to us and it’s so reassuring to know his insurance is gold standard and we don’t have to worry Reviewed on: 23rd September 2022

Easy to communicate with and efficient at processing claims

Positive experiences with this company when claiming under the policy. Reasonable price pet insurance Reviewed on: 23rd September 2022

Comprehensive cover and efficient payouts

We've never needed to claim on our insurance until our cat was diagnosed with diabetes. The cover is lifetime so we claim ongoing for her treatment. The process and efficiency in receiving the money is excellent Reviewed on: 23rd September 2022

Great cover and value for money

It feels great to be able to fully cover our loved pet and at the same time feel free from the pressure of high cost of living as the price is affordable and competitive Reviewed on: 23rd September 2022

Hair of the dog

Competitive pet insurance with brilliant cover options. Friendly team and easy to navigate website Reviewed on: 23rd September 2022

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