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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

No nonsense and fast payment

I have claimed for both of my dogs and the claims were settled without fuss and promptly. The premiums are competitive and I received a multi discount which all helps. Reviewed on: 23rd September 2022

Great value - good cover

Easy to arrange cover for my elderly cat. Helpful response to queries. Reviewed on: 23rd September 2022

Sympathetic & caring

I’m a time of need they were there, no issues or questions. Have renewed for five years. Would highly recommend. Reviewed on: 23rd September 2022

Excellent value for money and customer service

Best price and service for pet insurance Reviewed on: 23rd September 2022

Awesome doggie support!

Our little dog is very precious to us and it’s so reassuring to know his insurance is gold standard and we don’t have to worry Reviewed on: 23rd September 2022

Easy to communicate with and efficient at processing claims

Positive experiences with this company when claiming under the policy. Reasonable price pet insurance Reviewed on: 23rd September 2022

Comprehensive cover and efficient payouts

We've never needed to claim on our insurance until our cat was diagnosed with diabetes. The cover is lifetime so we claim ongoing for her treatment. The process and efficiency in receiving the money is excellent Reviewed on: 23rd September 2022

Great cover and value for money

It feels great to be able to fully cover our loved pet and at the same time feel free from the pressure of high cost of living as the price is affordable and competitive Reviewed on: 23rd September 2022

Hair of the dog

Competitive pet insurance with brilliant cover options. Friendly team and easy to navigate website Reviewed on: 23rd September 2022

Professional,caring prompt

My Old English Bulldog has been insured for some years. As he is getting older he is beginning to develop health issues - arthritis and skin allergies. When I have needed to contact the company by phone they have always been courteous, professional and caring. Gets bills have been paid promptly. I recommend their policies to family and friends Reviewed on: 23rd September 2022

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