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The Insurance Emporium: Pet insurance reviews

Name: Pet insurance
Rating: 4.84 (5996 reviews)

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4.84

Based on 5,996 reviews, last reviewed 31st Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Would recommend Always had positive experiences and have been a customer for many years Reviewed on: 5th September 2025

Latest lowest rating:

1

Contractual and Rude! My review of insurance: One of my dogs had a small lump removed, results showed it to be a cancer. Claim form completed online. Silence. Then an imp... Read more Reviewed on: 31st January 2026

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About this product

The Insurance Emporium have a pet insurance policy for dogs and cats.

You can get a discount if you insure more than one pet with The Insurance Emporium. There are different policy options and special cover for older animals.

The Insurance Emporium pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used The Insurance Emporium before, you can also leave a review and share your experience.

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The Insurance Emporium Pet insurance reviews (5996)

Great cover

I have my 4 cats & 2 Dogs insured with the insurance emporium they are my shoulder I can always rely on if I need too with no worries Reviewed on: 24th September 2022

Hassle-free insurance claims

Made claims for our dog and was able to claim directly via the vet which was a big help during a very stressful time. Reviewed on: 24th September 2022

Pet Insurance

I have had pet insurance with The Insurance Emporium for several years and I have had to make several claims for one of my pets. This has been hassle free and very easy to do. Would definitely recommend Reviewed on: 24th September 2022

100% recommend

I was recommended to the insurance emporium and am so glad I was. The customer service is by far the best I have ever received. Never any hold time when calling through and no matter how big or small my questions maybe, the team are always happy to help!! Reviewed on: 24th September 2022

Excellent competitive prices

We have been with Emporium for a number of years due to there excellent competive prices which provide adequate cover for our dog. We always look for the best deals but we have never found another company that provides the same value for money.. we will continue to reccomend Emporium to other pet lovers. Reviewed on: 24th September 2022

Fsb

When my beautiful boy got sick they could not have been more helpful, they did not agrue and paid straight away. We had only had the insurance 6 months - they made it easy.. I wish I had not have use them but they were there when need Reviewed on: 24th September 2022

Confidence of company

I've had to make a large claim for my horses injury and have been so impressed with emporium insurance. They have been so prompt at dealing with any questions I have and my bet company is also impressed by this company which says alot too. Reviewed on: 24th September 2022

Seems like a good company

Haven’t had to claim thankfully but seems like a nice fair and caring company Reviewed on: 24th September 2022

Good honest insurance company

Always helpful and thoughtful stafff affordable insurance Reviewed on: 24th September 2022

Great service

Even though I had recently taken out cover for my elderly cat Muggie when she took ill Insurance Emporium paid all her vet bills in the last year of her life without question. So when I got new cats I immediately choose them again. Outstanding service in difficult times Reviewed on: 24th September 2022

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